Operations Associate

Operations Associate

Debt.com is on a mission to help Americans solve their debt problems by providing information, tools, and resources to get out of debt, stay out of debt, and make smarter financial decisions. The Operations Associate plays a key role in supporting the day-to-day execution of Debt.com's operational and marketing workflows. This position helps manage campaign setup, lead routing, reporting, quality assurance, process improvement, and cross-functional coordination across departments including marketing, sales, technology, and account management. The ideal candidate is highly organized, detail-oriented, comfortable working with data, and able to help keep systems, campaigns, and internal processes running efficiently. This is a strong opportunity for someone who wants to grow within a fast-paced environment and gain hands-on experience in operations, reporting, process improvement, and business execution.

Operations Associate Duties:

• Support the setup, testing, and ongoing maintenance of campaigns, lead routing, and distribution logic within company platforms and systems
• Assist with quality assurance testing to ensure calls, leads, and campaign workflows are routing accurately
• Monitor campaign and reporting performance and help identify issues, trends, and opportunities for improvement
• Troubleshoot reporting discrepancies and operational issues in partnership with internal teams
• Build, maintain, and distribute recurring weekly and monthly reports
• Use Excel to analyze data, organize information, track performance, and support reporting needs
• Help document, improve, and maintain operational processes and procedures across departments
• Work closely with marketing, sales, creative, technology, and account management teams to support business initiatives and resolve workflow issues
• Assist with launching new products, campaigns, and operational initiatives across the Debt.com brand
• Support employee onboarding and training on internal systems and operational processes
• Help keep projects, tasks, and deliverables organized to support team efficiency and execution
• Provide general operational support and take on additional projects as assigned by leadership
• Other tasks to be assigned as needed by the Operation Director

Operations Associate Qualifications:

• Bachelor's Degree in Marketing, Advertising, or Business or relevant equivalent experience
• Minimum of 1-3 years or more of relevant online marketing experience, preferably in financial products
• Proficient in Microsoft Office products.
• Knowledge of project management software: Jira a plus
• Experience working within an agile environment
• Proven ability to manage multiple tasks while working independently
• Experience with Affiliate marketing platforms such as CAKE, Zoho, or Retreiver a plus
• Self-starters with a dedication to personal accountability and strong attention to detail
• Working on projects with monthly or weekly product release cycles
• Focused, metrics driven, no barriers, entrepreneurial, startup attitude
• Ability to calibrate with cross-functional teams to bring a product from conception to market
• The ability to communicate, both written and verbal, with people at all levels of an organization
• Affiliate marketing and project management experience a plus
• Required experience: Digital Marketing: 1-3 years