Vice President, Fraud Testing Delivery Manager

Fraud Testing Delivery Manager

Joining our Fraud Product organization gives you the opportunity to lead high-impact testing work at scale while building modern, innovative delivery practices. You'll partner with senior stakeholders and develop a team that helps strengthen customer trust and outcomes.

Job Responsibilities

• Lead end-to-end user acceptance testing strategy and delivery for fraud rule initiatives
• Create and maintain test plans, test scenarios, execution approach, and readiness criteria
• Drive defect triage, prioritization, remediation coordination, and retest execution
• Provide delivery leadership for complex, technology-enabled initiatives across multiple platforms and channels
• Partner with Product, Strategy, Technology, and Risk stakeholders to align testing scope, timelines, and outcomes
• Establish and enhance testing standards, governance routines, and quality reporting
• Own testing status, risk, and decision reporting to senior business and technology leaders
• Lead production readiness decisions and ensure controlled implementation outcomes
• Build team capability through coaching, performance management, and professional development
• Identify and implement process improvements, automation, and agentic testing solutions to improve speed and coverage
• Strengthen preventative controls by ensuring testing complies with internal and external risk requirements

Required Qualifications, Capabilities, and Skills

• 5+ years of experience leading user acceptance testing or business testing in complex, regulated environments
• Demonstrated understanding of fraud risk, rules-based decisioning, or financial services operations
• Proven ability to lead cross-functional delivery and execute against tight timelines with significant business impact
• Deep knowledge of testing methodologies, defect management, and quality assurance practices
• Strong leadership, communication, and stakeholder management skills
• Bachelor's degree

Preferred Qualifications, Capabilities, and Skills

• Experience supporting fraud rule development and deployment
• Experience driving test automation initiatives to improve coverage and cycle time
• Experience applying artificial intelligence or agent-enabled approaches to scale testing
• Background working in highly governed or risk-sensitive environments

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.