FHA Claims Operations Supervisor

Description:

Location: Albany, NY (Contract Site)
Pay: $65,000-$85,000 per year
Job Type: Full-time
FLSA Status: Exempt

Work Setting: On-site at the HUD Financial Operations Center, a federal government contract site in Albany, NY

Shift and Schedule: Monday through Friday, 7:30 AM - 4:00 PM. Work outside standard hours requires approval from the Contracting Officer. Federal holidays and facility closures observed.

About The Kennedy Collective

The Kennedy Collective creates opportunities for people with disabilities and other barriers to employment to achieve greater independence and economic opportunity. Through social enterprises, community services, workforce development, and employment programs, we support individuals while delivering high-quality services to government, commercial, and community partners. We believe meaningful work creates stronger people, stronger businesses, and stronger communities.

The Opportunity

You will lead daily operations for a federal HUD contract supporting FHA claims processing, premium reconciliation, endorsement processing, and debt recovery activities at the HUD Financial Operations Center in Albany, New York. This role serves as The Kennedy Collective's designated Contract/Project Manager and primary point of contact with HUD's Contracting Officer's Representative (COR). Success in this position means maintaining contract compliance, achieving demanding performance standards, and leading a high-performing team that consistently delivers accurate, timely results.

What You Will Do

• Lead daily FHA Title I and HECM claims processing operations.
• Supervise, coach, and develop a team of 8 clerical employees.
• Ensure all performance standards and turnaround requirements are met under the Performance Work Statement (PWS).
• Manage premium billing, reconciliation, debt recovery, mail processing, endorsements, and records management activities.
• Oversee quality control reviews and corrective action processes to prevent recurring errors.
• Prepare and submit required weekly and monthly reports to HUD.
• Serve as the primary liaison between The Kennedy Collective and HUD officials.
• Monitor staffing, productivity, compliance, and operational performance to protect contract revenue and avoid performance deductions. [FHA Claims...rvisor.pdf | PDF]

For a complete list of job duties and responsibilities, please click here to view the full job description.

Qualifications

Required

• Experience running work to fixed turnaround standards and fixing errors before they reach the customer.
• Working skill in Microsoft 365, including Excel for tracking, reconciliation, and reporting.
• Ability to pass a HUD background investigation (NACI or higher, including an FBI fingerprint check and a credit check) and to obtain and keep a HUD PIV card. HUD system access is not granted without one.
• Valid driver's license.
• Equivalent experience considered in place of any degree.

Preferred

• 3 or more years supervising a team of 4 or more in claims processing, mortgage servicing, insurance operations, premium billing, collections, or financial back-office work.
• Knowledge of FHA Title I, HECM, or FHA single-family insurance and claims.
• Experience with TIIS, HERMIT, FHA Connection, DCAMS, Pay.gov, or similar federal financial systems.
• Experience on a federal service contract working with a COR or under a Quality Assurance Surveillance Plan.
• Experience with federal debt collection, including Treasury Cross-Servicing.
• Experience writing or running a quality control plan.

Physical Requirements

• Sit for long periods at a computer, with frequent keyboard, mouse, and screen use throughout the day.
• Stand and walk on the operations floor to check work, handle mail, and move binders and files.
• Lift and carry up to 20 pounds occasionally, including claim binders and mail, and move boxed case binders for archiving with a cart.
• Bend, reach, and push carts to file, retrieve, and archive records.
• Read detailed financial and claims records accurately on screen and on paper.
• Speak and listen clearly in person, by phone, and in meetings with staff and HUD.
• Perform the essential functions of the role with or without reasonable accommodation.

Working Conditions

• Works on site at a government facility, the HUD Financial Operations Center in Albany, NY, under federal security, badging, and records-handling rules.
• Regular interaction with TKC staff and leadership, the HUD COR, HUD claims examiners, Financial Operations Center staff, and mortgage lenders.
• Handles Social Security numbers, borrower records, checks, and remittances daily under HUD privacy, cybersecurity, and remittance-handling rules.
• Office environment with moderate noise from phones, printers, scanners, and mail equipment.
• Work is limited to 7:30 AM to 4:00 PM, Monday to Friday, except federal holidays and facility closings. Work outside these hours requires Contracting Officer approval.

Compensation and Benefits

Compensation

• Compensation for this position is based on experience, qualifications, and applicable organizational compensation practices, where applicable.
• The salary range for this position will be provided in accordance with applicable federal and Connecticut pay transparency requirements.
• The budgeted salary range for this position is $65,000 to $85,000 per year.
• This position is classified as Exempt under the FLSA and is not eligible for overtime.

Benefits

Eligible employees may participate in The Kennedy Collective's comprehensive benefits program, subject to plan eligibility requirements, which may include:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, where applicable
• Employer-paid life and disability insurance
• Retirement savings plan with employer contributions, if eligible
• Paid time off (Vacation and Sick Time including floating holidays)
• Employee Assistance Program (EAP)
• Professional development and training opportunities
• Employee discount and wellness programs
• Additional voluntary benefits offered by The Kennedy Collective

Equal Employment Opportunity

The Kennedy Collective is an Equal Opportunity Employer. We provide equal employment opportunities without regard to any characteristic protected by applicable federal, state, or local law. As a federal contractor, The Kennedy Collective complies with applicable requirements regarding individuals with disabilities and protected veterans.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidates qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Compensation details: 65000-85000 Yearly Salary

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