Telecom Engineer

Job Description

Job Description

About the Role

This role configures, develops, maintains, and troubleshoots contact center solutions. You'll work closely with contact center management and cross-functional technical teams to keep telephony services reliable and communication workflows effective.

What You'll Do

• Configure, develop, maintain, and troubleshoot multiple business units within NICE CXone

• Design and implement IVR systems and call routing across communication channels based on business requirements

• Manage multiple NICE business units and give regular updates to customers and contact center management

• Fine-tune configurations as business needs change

• Keep telephony services and integrations with other systems running smoothly

• Provide technical support and troubleshooting to contact center and technical teams

• Collaborate with cross-functional teams to design and implement new features

• Troubleshoot and resolve contact center service issues

• Monitor system performance and maintain high availability and reliability

• Handle sensitive and regulated information in line with security, privacy, access control, data classification, and applicable regulatory requirements

What You Bring

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience

• 4+ years of experience with NICE InContact / NICE CXone

• Experience with ACD, IVR, Auto Dialer, Omnichannel, Workforce Management (WFM), and Interaction Analytics

• Experience scripting with NICE CXone Studio

• Experience with another scripting language, such as Perl, Python, or Bash

• Experience integrating NICE CXone with other systems

• Strong understanding of configuring end-to-end contact center solutions

• Nice to have: knowledge of another CCaaS platform, such as Amazon Connect

Benefits

Medical insurance

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.