Outbound Sales Specialist

Outbound Sales Specialist

About LegalZoom LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.

Where we work Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

Human-in-the-Loop At LegalZoom, we operate with a human-in-the-loop model, where AI enhancesrather than replaceshuman judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Overview As an Outbound Sales Specialist, you will deliver a high-quality, consultative sales experience by building trust with customers, understanding their business needs, and guiding them toward the right Do It For Me (DIFM) solutions. Acting as a trusted advisor, you'll combine strong product expertise with a customer-first approach to identify opportunities, drive conversions, and support customers through the entire pre-sales journey, from prospecting and needs analysis to coordinating a seamless subscription process. This role plays a critical part in both customer success and revenue growth, making it ideal for someone who thrives in a fast-paced, performance-driven environment and enjoys helping entrepreneurs take the next step in their business journey. This is an onsite position located in our Austin office.

You will

• Build trust with customers by delivering accurate, value-driven product guidance
• Consistently meet or exceed outbound activity goals, revenue targets, and key performance metrics
• Manage and grow a sales pipeline, building lasting customer relationships from first touch through close
• Identify customer needs and clearly communicate our value proposition and tailored solutions
• Listen, diagnose, and solve real business challenges with confidence and clarity
• Develop deep expertise in LegalZoom products and best practices to provide meaningful customer value
• Deliver a personalized, high-quality customer experience that drives satisfaction and retention
• Proactively follow up with customers to educate, nurture, and move opportunities forward
• Collaborate effectively with the team to achieve individual and shared goals
• Stay resilient and focused, maintaining a winning mindset in a fast-paced, high-performance environment

You have

• 2+ years of sales experience with a consistent track record of meeting or exceeding targets
• A strong customer-first mindset, with the ability to build trust and create meaningful relationships
• Proven sales acumen and closing ability, with confidence in guiding conversations and driving outcomes
• A self-motivated, results-driven approach with the ability to take ownership and work independently
• Excellent communication and listening skills, with the ability to problem-solve and navigate objections effectively
• Strong organizational skills and the ability to manage multiple priorities and systems efficiently
• Flexibility to support varied schedules, including occasional overtime

The salary range for this role is ($37,400 - $49,900) + performance-based monthly incentive bonus. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits, as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.