Principal Product Manager

Principal Product Manager Headway's mission is to fix the mental healthcare system by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. The Problems We're Solving For Patients Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. We're building AI-powered matching and personalized care navigation that help patients get into — and stay in — mental health care at scale. One million patients a month ask for a referral to a mental health provider. We're building the systems that ensure they actually get there. For Providers Therapists spend a staggering amount of time on administrative tasks — credentialing, documentation, scheduling, billing — instead of with their patients. We're using AI to automate clinical workflows, simplify complex insurance requirements, and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself. For Payers Health insurers are asking harder questions: Is care on Headway actually working? Is it worth what we're paying? We're using AI to answer them at scale — measuring clinical outcomes, building dashboards that demonstrate responsible care, and moving toward a model where patients are matched to the right care pathways and providers are aligned around better outcomes. This work protects Headway's standing with insurers and opens doors to deeper, more strategic partnerships. For Platform The infrastructure underneath Headway — billing, claims, payments, and trust and safety — needs to scale reliably at the speed of our growth. We're using AI to automate complex, high-volume workflows, detect fraud and errors faster, and build systems that get smarter over time. This is foundational infrastructure with direct impact on Headway's economics and compliance posture. You Will.. Define the strategy for a major product domain. Identify the highest-leverage bets Headway should make, make the case with data and customer insight, and drive alignment across engineering, design, clinical, legal, operations, and executive leadership. Ship meaningful product. Not strategy decks — real product with measurable outcomes. You'll own the roadmap end-to-end, navigate tradeoffs under uncertainty, and hold a high bar for quality and velocity. Lay foundations that last. Build capabilities, frameworks, or systems that unlock the next 2–3 years of product work across your domain — not just what's needed this quarter. Elevate PM craft on your team. As one of the most senior ICs on the PM team, you'll set the standard for what great product thinking looks like — mentoring PMs, raising our hiring bar, and influencing how the broader product org works. Drive alignment across complexity. Work across engineering, design, data, clinical, legal, operations, and finance without formal authority — and get the right work resourced, sequenced, and shipped. You'd Be a Great Fit If 10+ years of product management experience with a track record of owning large, complex product domains end-to-end You've shaped strategy at the org level — not just your team's roadmap, but how multiple teams think about what to build and why You've built 0→1 and scaled — you've launched something new and also meaningfully improved something that already existed at scale You're deeply technical — you can have architectural conversations with engineers, challenge assumptions, and make informed build-vs-buy calls You've influenced at the executive level — presenting strategy, fielding hard questions, and getting buy-in without formal authority You've leveled up PMs around you through mentorship, collaboration, or just the quality of your own work You thrive in ambiguity — you define the problem as readily as you solve it You're AI-fluent — you understand how to evaluate and deploy AI-powered features responsibly and have a point of view on where AI creates real product leverage You're motivated by Headway's mission of making mental healthcare accessible and affordable Headway - Design & Development