Client Service Specialist
Full-time
United Wholesale Mortgage
Job Description
Job Description
Overview
- Paid training
- 96 hours of PTO during your first year
- Paid holidays
- Health, dental and vision insurance
- 401(k) with company match
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Free 24/7 on-site gym
- On-site basketball court
- Free fruit, coffee and soft drinks
- Free company sports leagues
- Employee resource groups and community events
- Professional development opportunities
- Clear growth paths to leadership
ABOUT UWM:
United Wholesale Mortgage (UWM) is America's #1 mortgage lender. We partner with independent mortgage brokers across the country because we believe they provide a better homebuying experience. Through exceptional client service, innovative solutions and a commitment to our partners' success, we help make the mortgage process faster, cheaper and easier for the homebuyers they serve.
Responsibilities
- Handle a high volume of inbound and outbound calls
- Deliver friendly, professional and solution-focused service
- Resolve client requests via email
- Answer client questions and resolve concerns efficiently
- Research issues and identify the best path forward for clients
- Accurately document conversations and updates in company systems
- Navigate multiple systems and screens while speaking with clients
- Collaborate with teammates and business partners to solve problems
- Meet quality, service and performance goals
- Continue learning through coaching, training and professional development opportunities
Qualifications
Must Have Qualifications:
- High school diploma or equivalent
- 1+ year of customer service experience
- Comfortable speaking professionally on the phone
- Basic computer proficiency, including Microsoft Office products and working across multiple screens
- Strong verbal and written communication skills
- Ability to stay organized while managing multiple priorities
Nice to Have Qualifications:
- 1+ years experience in mortgage servicing
- Bilingual in English and Spanish
Vacancy posted 3 hours ago
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