Service Manager

About the job Service Manager


Service Manager / Japanese Bilingual Required

Location: Torrance, CA
Employment Type: Full-time, Exempt
Salary: $75,000 - $80,000 (DOE)

About the Role

We are seeking a Service Manager to lead and oversee our Service Department. This role combines hands-on technical knowledge with operational leadership, requiring a professional who can effectively guide technicians while ensuring efficient and high-quality service operations.

The ideal candidate will have a strong understanding of service work at a practical level and the ability to manage both technical and administrative responsibilities.

Key Responsibilities

Technical Leadership

• Provide technical guidance and oversight to service technicians in machine cleaning, maintenance, and troubleshooting
• Maintain sufficient hands-on knowledge to support, coach, and evaluate technician performance
• Participate in hands-on work when necessary to support operations, training, or issue resolution
• Ensure adherence to standardized service procedures and quality standards
• Assist in resolving escalated technical issues in collaboration with senior technicians or specialists
• Promote continuous improvement in technical skills and service consistency across the team

Service Operations Management

Team Management

• Supervise service technicians nationwide, ensuring productivity, accountability, and adherence to company standards
• Conduct performance evaluations and provide coaching and development support
• Maintain professionalism, discipline, and team morale

Administrative Oversight

• Oversee scheduling, timekeeping, and compliance with company policies
• Ensure accurate documentation and reporting of service activities

Cross-Functional Collaboration

• Coordinate with Sales Operations and other departments to align service with business objectives
• Facilitate effective communication across teams

Customer and Service Quality

• Handle escalated customer concerns professionally and ensure timely resolution
• Maintain high standards of service quality and customer satisfaction

Operational Improvement

• Identify opportunities to improve efficiency, workflow, and service delivery
• Support implementation of operational strategies and process improvements

Vendor Coordination

• Manage vendor relationships and ensure service-related resources meet operational needs

Qualifications

Required

• Japanese-English bilingual required to communicate with clients and internal teams
• Experience in technical service, maintenance, or equipment-related environments
• Working knowledge of machine cleaning, maintenance, or troubleshooting
• Ability to guide, coach, and evaluate technical staff
• Strong communication and collaboration skills
• Ability to manage both technical and administrative responsibilities

Preferred

• Japanese, Spanish, and English trilingual skills
• Prior supervisory or leadership experience in a technical environment
• Bachelor's degree or equivalent experience

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)

Work Schedule

• Monday to Friday
• 8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM

Work Environment

• Work is performed in a technical service environment with moderate noise levels
• Exposure to service equipment, cleaning tanks, and operational machinery
• Involves handling cleaning agents and chemicals in accordance with safety protocols
• Requires physical activity including standing, walking, and occasional lifting
• May involve working around material handling equipment such as forklifts

Additional Information

This role is not purely administrative and does not require a master technician level. The Service Manager is expected to have sufficient practical experience to lead effectively while leveraging the expertise of technicians and specialists as needed.

For this position, please contact Satomi Honda:

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