Operational Key Account Manager

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to View email address on click.appcast.io. DSV – Global Transport and LogisticsAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.Location: Torrance, CADivision: Air & Sea USJob Posting Title: Operational Key Account Manager - 125766 Time Type: Full TimeSummaryAs a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.Duties and ResponsibilitiesManage and grow key accounts in the transportation and logistics industryBuild and maintain strong relationships with clientsCollaborate with internal teams to ensure client satisfaction and meet operational goalsOversee the operational aspects of client shipments, including transportation, warehousing, and distributionDevelop and implement account strategies and plansAnalyze account performance and identify opportunities for improvementPrepare and present reports to clients and internal teamsEducational background / Work experienceBachelor's degree in business, logistics, supply chain management, or a related field5+ years of experience in key account management in the transportation and logistics industryExperience with supply chain management, transportation, warehousing, and distributionSkills & CompetenciesStrong communication and interpersonal skillsExcellent problem-solving and decision-making skillsAbility to work independently and as part of a teamStrong organizational and time management skillsKnowledge of transportation and logistics industry trends and best practicesProficient in Microsoft Office Suite and other relevant softwareFunction / Market & Industry Knowledge / Business Acumen / ProcessesSupervisory Responsibilities (if any)May oversee the work of other account managers or support staffPreferred QualificationsMaster's degree in business, logistics, supply chain management, or a related fieldExperience with international logistics and customs regulationsExperience with sales and business developmentLanguage skillsFluent in English (written and spoken)Computer LiteracyProficient in Microsoft Office Suite and other relevant softwareExperience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.At Will EmploymentDSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.For this position, the expected base pay range is $90,620.00 - $113,275.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV – Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.