Technical Support Engineer

Job Description

Job Description

This is a remote position.

Location: Remote (US / Canada / LATAM)

Employment: Full-time

Client Location: New York City, USA

Start Date: ASAP

About Our Partner

Our partner is Bright Data, the world’s leading web data platform.

Every day, organizations around the globe rely on Bright Data’s technology to access and analyze publicly available web data at scale. The platform powers use cases across AI, market intelligence, cybersecurity, e-commerce, brand protection, financial services, and academic research.

Thousands of companies—from fast-growing startups to Fortune 500 enterprises—use Bright Data’s infrastructure to build products, automate workflows, and make better business decisions through data.

As the company continues to expand globally, they are looking for a Technical Product Support Representative to help customers get the most out of their platform.

Who We’re Looking For

We’re looking for someone who genuinely enjoys solving technical problems and helping people.

You don’t need to be a software engineer, but you should be technically curious, comfortable reading documentation, and confident investigating issues until you find the right solution.

If you like troubleshooting, learning new technologies, and communicating with customers, this role offers an excellent opportunity to work with a world-class technology company and continuously develop your technical skills.

What You’ll Do

• Become a product expert and help customers successfully use Bright Data’s platform.
  
• Provide professional technical support via email and phone.
  
• Troubleshoot customer issues and identify root causes.
  
• Explain technical concepts in a clear and customer-friendly way.
  
• Recommend best practices and optimal workflows.
  
• Work closely with Engineering, Product, and other internal teams to resolve complex issues.
  
• Handle multiple customer requests while maintaining a high level of quality and responsiveness.
  
• Continuously learn about new product features and technologies.
  

Hiring Process

The first stage of the hiring process is an AI interview .

If your application matches the role, you’ll receive an email containing your personal AI interview link. You can complete the interview at a time that’s convenient for you.

Candidates who successfully pass the AI interview will move forward to the next stages of the hiring process.

Requirements

• Previous experience in Technical Support, Product Support, Help Desk, Customer Support, or a similar technical customer-facing role.
  
• Basic knowledge of JavaScript and HTML .
  
• Experience with Python or another programming language is a plus.
  
• Strong technical aptitude and problem-solving skills.
  
• Ability to understand technical documentation and quickly learn new technologies.
  
• Excellent written and spoken English.
  
• Strong communication and customer service skills.
  
• Ability to work independently, stay organized, and take ownership of customer issues.
  
• A proactive mindset and willingness to continuously improve
  

Benefits

• Join one of the world’s leading technology companies in the web data industry.
  
• Work with customers from innovative startups and global enterprises.
  
• Learn cutting-edge technologies used in AI, automation, and large-scale data platforms.
  
• Fully remote position.
  
• Collaborative international team.
  
• Excellent opportunity for long-term professional growth.