Hospital Director of Operations, Veterinary Medicine

We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead an AAHA accredited, large, multi-specialty veterinary hospital within Ethos Veterinary Health, Long Island Veterinary Specialists (LIVS). This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a proven ability to build meaningful relationships across all levels of the hospital. This individual is a highly approachable, people-first leader who leads with humility, transparency, and strong communication. They are comfortable being present on the hospital floor, engaging directly with team members, listening to concerns, celebrating successes, and building trust through visibility and connection. The right candidate is someone who genuinely enjoys being part of the team, values collaboration, and fosters an inclusive, supportive culture where employees feel seen, heard, and valued. You will play a critical role in envisioning the future, driving innovation, and engaging cross-functional teams, including support center colleagues, to foster an environment where excellence and compassion thrive. This leader must also be skilled at guiding teams through change, bringing individuals onboard by creating shared vision and buy-in, while still honoring and respecting the processes, relationships, and successes that have shaped the hospital’s foundation to date. What’s in it for you? A competitive salary range of $150,000 - $180,000 depending on experience and skill level Annual profit-sharing bonus plan Comprehensive Benefits package that offers paid time off and a 401k match The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning. Key Responsibilities Envision – Strategic Leadership & Decision-Making Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations. Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results. Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose. Transform – Innovation & Operational Excellence Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices. Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience. Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness. Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction. Engage – Cross-Functional Collaboration & Communication Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders. Foster transparent communication across all levels of the hospital, aligning teams toward shared goals. Balance diverse stakeholder perspectives to support inclusive, strategic decision-making. Develop – Talent Growth & Team Culture Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning. Build a hospital culture rooted in trust, accountability, curiosity, and personal growth. Identify and grow future leaders while supporting staff development at every level. Drive – Operational Execution & Accountability Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability. Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities. Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities. Inspire – Culture, Vision & Leadership Presence Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose. Lead by example—bringing optimism, compassion, and clarity to your leadership. Foster a resilient and mission-driven culture that embraces change and celebrates collective success. Qualifications Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting. Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability. Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA. This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.