Mobile Device Management (MDM) Administrator

Mobile Device Management Analyst

Clinical Ink is seeking a Mobile Device Management (MDM) Analyst to join our R&D team based remotely across the United States! The MDM Analyst will play a key role in maintaining and supporting MDM solutions across on-premise and cloud environments. The ideal candidate will be a strong communicator, prioritize tasks effectively, and contribute to continuous process improvement, testing, and deployment of new enterprise applications.

The MDM Analyst's responsibilities include:

• Assisting in maintenance of Mobile Device Management (MDM) solutions (on-premise and cloud) to support business/customer goals and objectives
• Creating and maintaining profiles based on clinical trial requirements
• Testing mobile devices that are enrolled in MDM solutions
• Implementing and documenting repeatable change processes and best practices for MDM solutions
• Uploading, updating, maintaining, and deleting Windows Mobile, iOS, and Android apps
• Managing users and device owners while ensuring user data is accurate within the MDM
• Understanding MDM reporting capabilities and providing status reports
• Serving as a Tier 2 resource for MDM reported cases and tickets
• Working directly with stakeholders and/or customers to resolve technical issues
• Working with vendors to resolve application related issues
• Creating work instructions and QR codes for MDM processes
• Prioritizing and executing tasks in a time-sensitive environment
• Suggesting, implementing, and remaining adherent to new policies and process improvements
• Providing assistance with piloting and testing new apps for enterprise use

Qualifications:

• Bachelor's degree preferred or equivalent experience
• 1-2 year's system administration experience with Mobile Device Management (MDM) software such as SOTI, MaaS360, Jamf Pro, Mosyle, Esper, or Intune in a global enterprise
• Knowledgeable in managing Android, Windows, and iOS devices
• Strong communication skills (verbal, written, and presentation)
• Teamwork, time-management, and organizational skills
• Ability to communicate highly technical requirements and concepts to non-technical stakeholders
• Troubleshooting skills with prior experience troubleshooting technical solutions
• Highly organized with strong attention to detail
• Strong analytical and reasoning skills; creative and continually looking for ways to improve processes
• Demonstrated ability to work cross-functionally
• Familiarity with scripting, JSON

Additional Information: Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.