Senior Manager Commitment Desk, Capital Markets

Role Description

The Senior Manager, Commitment Desk / Pricing & Capital Markets Operations is a key leadership role reporting directly to the Vice President, responsible for overseeing and leading end-to-end pricing and commitment desk operations across multiple business channels. This role combines strategic leadership with operational ownership, ensuring the accurate execution of locks, pricing, and eligibility decisions while driving scalability, efficiency, and pricing integrity.

Serving as a critical partner to senior leadership, this individual is accountable for translating capital markets strategy into execution, leading a team of managers and analysts, and advancing transformation initiatives that enhance performance, risk management, and profitability in a fast-paced, high-volume environment.

• Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution
• Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads
• Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement
• Drive accountability through defined KPIs, quality standards, and operational governance routines
• Serve as escalation point for complex pricing, eligibility, and loan-level decisions
• Oversee production validation, lock accuracy, and pipeline prioritization
• Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues
• Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability
• Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks
• Support client onboarding, bid tape execution, and pricing platform optimization

Qualifications

• Bachelor’s degree preferred
• 7+ years of experience in Capital Markets, Commitment Desk, or Pricing Operations
• 3+ years of proven leadership experience managing teams in a high-volume environment
• Strong knowledge of mortgage banking and pricing execution
• Experience with pricing tools (e.g., Compass Analytics) preferred
• Excellent analytical, organizational, and communication skills

Benefits

• Opportunity to lead a critical function with direct impact on profitability and risk management
• Collaborative, cross-functional leadership environment
• Fast-paced role with strong visibility and growth potential

Requirements

• The salary range for this position is expected to be 125,000 - 140,000 per year, depending on experience, and other qualifications of the successful candidate.
• This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.