SENIOR CUSTOMER SERVICE ASSOCIATE

Job Details Job Location: Bordentown Store - Bordentown, NJ 08620 Salary Range: $18.00 - $18.00 Hourly Travel Percentage: None Responsibilities Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round‑Up donation. Must achieve a 40% Round‑Up transaction average every month. Engage customers successfully using the following steps: Greet every customer 5 feet from you. Focus on your customer. Maintain a clean, neat, and organized store. Walk, talk, and show. Thank your customer for supporting our free job training and education initiatives. Listen and respond appropriately to all customer concerns. Engage customers at the register. Effectively manage your register line. Use good phone etiquette and answer within three rings. Provide short, clear, timely announcements. Will receive cross‑training as Donation‑Utility Associate and Barcoder to promote individual employee growth and maintain company productivity. Train to complete opening and closing procedures as necessary. Stock and maintain sales floor with newly processed merchandise. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise, organization of wares and furniture. Maintain sales floor by recovering sales floor and dressing rooms. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on‑site manager or supervisor. Utilize systems, including phones and paging systems, and make regularly scheduled announcements. Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.). Maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned. Benefits Overview Benefit eligibility is tied to whether you are a full‑time employee or part‑time employee. Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service – Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner. Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace. Sound and Timely Decisions – Use knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other leaders and/or team members are empowered to make decisions. Reliability – The trait of being dependable and trustworthy. Enthusiastic – Ability to bring energy to the performance of a task. Accuracy – Ability to perform work accurately and thoroughly. Communication – Ability to communicate and understand instructions, both verbal and written, in English. Flexibility – Must be able to work a flexible schedule on short notice, including night, weekends, and occasionally long hours. Physical Ability – Ability to meet the physical demands of the position. Vision – Vision corrected to within normal limits. Stress Management – Ability to function in a hectic work environment with occasional periods of high stress. #J-18808-Ljbffr