Real-Time WFM Analyst: Intraday SLA Optimizer
TELUS Digital
TELUS Digital is looking for a Real Time Analyst to monitor and analyze real-time operations performance. You will verify attendance, produce intraday reports, and ensure service level agreements are met. Your role includes monitoring metrics, providing performance reports, and communicating challenges with operations leaders to support necessary actions. Experience in a contact center and proficiency in English (CEFR B1-B2) are essential for this position. #J-18808-Ljbffr TELUS Digital
Vacancy posted 2 days ago
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