Clinical Care Guide (RN)

Title: Clinical Care Guide (RN)

Duration: Direct Hire (Full Time)

Location: Phoenix, AZ 85040 (Onsite)

Salary: $85,000 - $90,000 annually + Up to a 10% annual bonus + $5000 Sign on bonus

Job Description:

Duties:

Support members both in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments

Play a critical role in the achievement of improved health outcomes and cost savings

Be an empathetic problem-solver and become the most visible partner to all patients

Clarify and explain referral for specialist and diagnostic service recommendations

Care for end to end process as needed, for referral or specialist services

Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs

Support members with chronic conditions by providing education, reminders, and other support

Handle the management and integration of office processes

Lead service and schedule requests on member’s behalf

Inform and equip Care Team with referral information and requirements

Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners

Perform all other duties as assigned

Skills:

Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties

Current state license to practice as a Registered Nurse

CPR Certification required

Electronic Medicare Records experience

Customer service orientation and experience

Strong communication skills across multiple modalities

Highly collaborative

Empathy and advocacy

Exceptional organizing skills, detail-orientation

Must be able to maintain confidentiality at all times

Case/ Care Management experience

Electronic Medical Records experience

No specific EMR or EHR system experience needed

Customer service orientation and experience

Strong communication skills across multiple modalities

Highly collaborative

Empathy and advocacy

Exceptional organizing skills, detail-orientation

Must be able to maintain confidentiality at all times

Education:

Bachelor's degree in Nursing

An Active / Unrestricted Arizona RN license

An Active Arizona fingerprint clearance card

An Active Arizona Driver's license with acceptable driving record and reliable transportation