Tier 1 Help Desk Technician
Virtual Vocations Inc
Covering the Hawaii Standard Time business day, the full-time Tier 1 Help Desk Technician will take inbound calls and tickets from dental practices, resolving Tier 1 issues on first contact while working remotely. Key responsibilities Resolve Tier 1 issues for dental practices through inbound calls and tickets, ensuring first-contact resolution Perform technical tasks such as password resets, user account setups, and troubleshooting of Windows 10, Microsoft 365, and dental practice management software Document work thoroughly for seamless handoff to teammates and provide limited Saturday coverage as part of an on-call rotation Required qualifications At least 1 year of technical support experience At least 1 year of customer service experience High school diploma or equivalent; IT degree or equivalent hands-on experience preferred Ability to reliably work 8:00 AM to 5:00 PM Hawaii Standard Time, Monday through Friday Quiet, private home workspace suitable for calls involving patient information
Vacancy posted 2 days ago
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