Manager - Funds Client Services & Support (Dealer Services)

As the Manager of the Dealer Services team, the primary responsibilities include providing operational and client servicing support to the Fund’s intermediary partners and retail clients and the oversight of the Fund’s external transfer agent provider.

Client Support

• Manage trading across omnibus versus direct accounts (broker-dealers, RIAs, retirement platforms)

• Oversee call center/investor inquiries, statements, etc for 65k direct accounts

• Drive day-to-day client interactions: providing documentation for account transfers, required minimum distributions, exchanges and eligibility requirements for the Fund’s different share class offerings

• Draft and coordinate client communications

• Develop strong relationships with internal groups (Legal, Compliance, Operations, Client Service, Reporting, Marketing, RFP, and Portfolio Management) to process and resolve client requests, manage deadlines, and deliver superior client experience

• Provide support for the US Intermediary Sales team for the distribution of our offshore funds

• Assist with Board Reporting

Operational Support

• Ensure proper adherence to the requirements of the Fund’s prospectus and SAI

• Monitor large cash flows impacting investor concentration

• Oversee key performance indicators and work quality of the external transfer agency providers

• Conduct on-site and virtual operational visits (health checks) and manage operational risk assessment of third-party vendors

• Partner with product management on all modifications to the existing funds including ETF conversions

• Transfer Agency Lead on New Fund launches

• Manage industry reporting obligations, including participation in ICI surveys

Process Improvement

• Act as a day-to-day coordination point across teams, helping drive internal process improvement and data insights to support business growth

• Leverage AI tools and automation to enhance data workflows and reporting processes - reducing manual effort and improving turnaround times

Qualifications

Required:

• Bachelor's degree

• 8+ years of experience managing teams and operationally supporting 40 Act Funds

• Series 7 and Series 24 are required; additionally, candidates must hold either the Series 66 or both the Series 63 and Series 65 or be willing to obtain the applicable license(s) within 6 months of hire.

• Knowledge of DTCC/NSCC mutual fund processing

• Strong proficiency in Excel and PowerPoint; ability to work with large datasets and effectively visualize information

• Superior interpersonal, written, and verbal communication skills; able to synthesize information and communicate clearly with both internal and external stakeholders

• Ability to work independently and manage/prioritize multiple projects across numerous internal groups

• Proactive, resourceful, highly motivated, team player who can coach and mentor team

• Comfortable in a fast-paced, high-intensity environment with evolving priorities

Preferred:

• Demonstrated familiarity with AI tools (e.g., ChatGPT, Microsoft Copilot, or similar) and a proactive mindset toward using AI to automate workflows, surface insights, and create efficiencies across sales and operations functions

• Ability to identify repetitive or manual workflows and apply AI-assisted solutions to improve speed and accuracy

• Eagerness to stay current on emerging AI tools relevant to asset product management and sales enablement

Location: New York City; hybrid with a minimum of two days per week in office.

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Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Compensation Details

The salary range for this role is $125,000-$150,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View email address on click.appcast.io .

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Founded in 1939, Neuberger is a private, independent, employee-owned investment manager. From offices in 40 cities worldwide, the firm manages $567 billion in client assets (as of March, 2026) across a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds—on behalf of institutions, advisors and individual investors globally.

Tenured, stable and long-term in focus, the firm has built a diverse team—including 790-plus investment professionals and more than 2,900 employees in total—united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by Pensions & Investments as the first or second "Best Place to Work in Money Management” for last eight consecutive years (firms with 1,000+ employees).

Neuberger believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.

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