Field Services Specialist (Northeast)

Program Support Specialist

Under supervision, implement a program to support client adoption and adherence to operational procedures. Contribute to efforts to expand program reach within a designated territory. Assist sales partners with onboarding new clients, ensuring smooth integration, managing material collection, and overseeing overall program performance.

Core Job Responsibilities:

• Oversee preparation and shipment of materials, ensuring quality and recommending process improvements.
• Identify reprocessable items and advise stakeholders on cost-saving opportunities.
• Provide on-site support, addressing questions and optimizing workflow.
• Educate and train staff on program value and best practices.
• Conduct regular facility visits and support new client onboarding and program launches.
• Prepare reports and use data to drive targeted education and program growth.
• Manage service schedules and obtain purchase orders for reprocessed items.
• Lead training sessions for clinical staff to promote program adoption.
• Develop and monitor implementation plans, coordinating with internal teams and clients.
• Build strong relationships with clients and internal partners to ensure program success.
• Gather feedback, resolve issues promptly, and support operational needs as required.

Basic Qualifications:

Education & Relevant Work Experience

• Bachelor's degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.

Additional

• Experience developing presentations for various audience levels.
• Willing to travel at least 50% of the time for business purposes (within state and out of state).
• Position may require lifting and pushing boxes that weigh up to 20 lbs.

The anticipated salary range for this position:

$50,000.00 - $75,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.