Parts Operations Coordinator

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Are you the kind of person who thrives on organization, problem-solving, and keeping multiple moving parts on track at the same time? Tsugami America is looking for a highly organized, detail-driven professional who can confidently manage several active repair and parts projects in a fast-paced office environment. This role is ideal for someone who enjoys coordinating complex workflows, communicating with multiple teams, and staying calm under pressure while maintaining exceptional accuracy.

Summary of Responsibility:

The individual holding the position of Parts and Rotary Repair Project Coordinator is responsible for preparing return repair paperwork, creating work orders, tracking and updating rebuild statuses, updating and communicating time-lines with vendors, distributors and customers, generating purchase orders, quotes and invoicing. This position strives to ensure the highest level of quality and customer satisfaction by performing the duties listed below:

As a Parts & Repair Project Coordinator, you'll serve as a central point of coordination between customers, vendors, distributors, and internal departments to ensure repair and parts projects move efficiently from start to finish.

Success in this role requires:

• Strong organizational skills
• Exceptional attention to detail
• The ability to manage multiple priorities simultaneously
• Professional communication skills
• A proactive, solutions-oriented mindset

Key Responsibilities:

• Coordinate multiple repair and rebuild projects simultaneously
• Create and manage work orders, purchase orders, quotes, and invoices
• Track timelines, project status updates, and vendor communications
• Maintain highly accurate records and electronic audit files
• Communicate project progress clearly with customers, vendors, and internal teams
• Ensure all documentation, approvals, and order details are completed accurately
• Help resolve issues quickly to minimize delays and maintain customer satisfaction
• Prioritize urgent requests while maintaining quality and accuracy
• Work cross-functionally with service, parts, operations, and management teams

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

This position is best suited for someone who:

• Enjoys working in a structured, professional office environment
• Can manage stressful situations calmly and professionally
• Thrives when balancing multiple active projects and deadlines
• Is naturally organized and detail-oriented
• Has strong follow-through and accountability
• Communicates professionally and confidently with customers and colleagues
• Takes ownership of problems and drives solutions
• Works well independently while collaborating with a team

Qualifications and Competencies:

• 3+ years of experience in project coordination, customer support, operations, or administrative coordination
• Experience managing multiple projects or workflows simultaneously
• Strong organizational and time-management skills
• Intermediate Microsoft Office skills required
• ERP or Salesforce experience is a plus
• Excellent written and verbal communication skills
• Ability to adapt quickly in a fast-moving business environment

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Tsugami America is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers and Multi-tasking machines in North America. The firm's headquarters is in Windsor, Connecticut.

In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division's only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S., Canada, and Mexico.

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong handeye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.