Director, Digital Operations & Service Enablement

$120.22k - $172.51k

Full-time

Logicalis, Inc.

Summary
This role is accountable for executing and scaling digital operations and service enablement capabilities across Managed Services. The Director, Digital Operations & Service Enablement drives the adoption of automation, observability, AI-enabled operations, and ITSM practices to improve service delivery efficiency, consistency, and customer experience.
Working in close partnership with Managed Services Operations and Service Delivery/Customer Success leadership, this role ensures services are enabled for scale, operationally efficient, and supported by modern, data-driven capabilities.
Essential Duties and Responsibilities
Digital Operations Execution & Service Enablement
Leads execution of automation, observability, AI-enabled operations, and ITSM initiatives across Managed Services
Drive adoption of platforms, tools, and standards to improve delivery consistency, scalability, and operational efficiency
Partners with architects and operations leaders to ensure services are fully enabled with monitoring, automation, and operational readiness
Develops and maintains service enablement standards, playbooks, and operational frameworks to support consistent delivery
Observability, Automation & AI-Driven Operations
Leads development and adoption of observability capabilities, including monitoring, alerting, telemetry, and service visibility
Ensures services are instrumented to generate actionable insights, enable proactive detection and earlier incident identification, and deliver operational transparency
Drives an automation- and AI-first approach to reduce manual effort and improve operational scalability
Identifies and implements AI-driven insights, predictive operations, and intelligent alerting within service delivery workflows
Continuously improves signal quality, alert accuracy, and signal-to-noise ratio to enhance operational effectiveness
Service Performance, Efficiency & Continuous Improvement
Monitors service performance metrics and identify opportunities to improve efficiency, reliability, and responsiveness
Drives continuous improvement initiatives focused on reducing operational complexity and improving service quality
Leads root cause analysis efforts and implement sustainable corrective actions for recurring issues
Partners with Service Delivery/Customer Success and Operations teams to ensure operational improvements translate into improved perceived value
Change Management & Adoption
Drives adoption of new tools, AI capabilities, and operational processes across delivery teams
Develops and executes communication, training, and rollout plans to ensure successful implementation
Ensures changes are implemented with minimal disruption to ongoing operations
General
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities Leads a team responsible for digital operations, automation, observability, AI enablement, ITSM and other service enablement functions.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Equivalent combination accepted.
Education:
Bachelor's Degree in a related field.
Experience / Technical Requirements
8+ years of experience in:
Managed Services or IT Services operations
Digital operations, observability, ITSM, or service enablement
Automation and operational improvement initiatives
Demonstrated experience implementing or scaling observability, automation, and AI capabilities within service delivery environments
Strong working knowledge of:
ITIL/ITSM frameworks
Monitoring/observability platforms (LogicMonitor a plus)
Automation and orchestration tools
Familiarity with:
AI-driven operations (AIOps)
Telemetry, logging, and performance monitoring frameworks
Computer Skills
Proficient use of all Microsoft Office applications.
Working knowledge of emerging technologies, including artificial intelligence (AI) and automation tools, with the ability to apply them to improve operational efficiency and service outcomes.
Certifications
None required
Other Skills and Abilities
Strong execution focus with ability to operationalize strategy
Data-driven decision-making and problem-solving skills
Ability to influence cross-functional teams without direct authority
Clear communicator with strong stakeholder alignment capabilities
High accountability for delivering measurable improvements
Success Measures
Increased adoption and maturity of observability capabilities across services
Improved signal quality, alert accuracy, and reduction in monitoring noise
Increased use of automation and AI-enabled operations across core workflows
Reduction in manual effort and operational complexity
Measurable improvements in service performance, responsiveness, and reliability
Successful rollout and adoption of new tools, platforms, and processes
Improved proactive detection and reduced incident impact through enhanced observability
Accountable for driving measurable improvements in operational efficiency and contributing to reduced cost-to-serve and improved customer experience outcomes
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Salary Compensation Range: $120,218 - $172,513 + Bonus
LogicalisUS Benefits Summary

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Director, Digital Operations & Service Enablement in Tempe, AZ vacancy

Senior Director, Operations
$200k - $275k
...world. We design, build and service cutting‑edge equipment that... ...industry, Applied enables the exciting technologies that... ...What You’ll Do The Senior Director of Operations is responsible for leading... ...transformation through automation, digital manufacturing, advanced...
Suggested
Full time
Relocation
Applied Materials
Tempe, AZ
2 days ago
Senior Director, HR Operations, Shared Services & HR Technology
Senior Director, HR Operations, Shared Services & HR Technology Full-time. Type of Position: Hybrid Position Summary The Senior... ...operating procedures. AI, Automation & Digital Transformation Identify and implement AI‑enabled solutions that improve HR service delivery...
Suggested
Full time
Local area
3 days per week
Unitek Learning
Tempe, AZ
2 days ago
Director, Customer Experience Strategy & Operations
...Experience team serves as a foundational operations pillar at DoorDash, dedicated to... ...About The Role DoorDash is looking for a Director of Customer Experience Strategy & Operations... ...people, process, product, data, and AI‑enabled workflows. Partner with Product, Engineering...
Suggested
Hourly pay
Work at office
Local area
Remote work
Flexible hours
DoorDash
Tempe, AZ
2 days ago
Senior Director of Operations & Digital Manufacturing
$200k - $275k
Applied Materials is looking for a Senior Director of Operations in Tempe, Arizona, to lead manufacturing operations and drive enterprise transformation initiatives. This pivotal role encompasses overseeing safety, quality, delivery, cost, and customer satisfaction while...
Suggested
Applied Materials
Tempe, AZ
2 days ago
Senior Manager Security Operations
...Senior Manager, Cybersecurity Operations – Tempe, AZ (Hybrid Remote – 2 days remote, 3 days... ...performance, and risk exposure Drive AI‑enabled automation and orchestration to improve... ...required by law. Hourly employees on a Service Contract Act project are eligible for paid...
Suggested
Hourly pay
Contract work
Remote work
Kforce
Tempe, AZ
3 days ago
Associate Director, Authorization Services Operations
$162.45k - $213.22k
We're hiring an Associate Director, Authorization Services Operations to join our Insurance Operations team. About the role You will drive the program governance and KPI/operational metrics setting and reporting for the Authorization Services Team. Additionally, you will...
Full time
Work at office
Flexible hours
Namely
Tempe, AZ
4 days ago
Director, Global Marketing Operations
$136.5k - $253.5k
...optimize networks for mobile, service providers, large... ...customers. Job Summary The Director, Global Marketing Operations serves as the strategic and... ...teams that use AI to power digital engagement, lead generation... ...systems, CRM platforms and AI‑enabled website tools. Strong...
Work from home
VIAVI Solutions
Chandler, AZ
2 days ago
Associate Client Solutions Director- Digital & AI Platforms (St. Louis, MO)
$134k - $168k
...provider leading the AI and Digital Revolution. WWT combines the... ...profitability and growth. Our success is enabled by our world-class management... ...Associate Client Solutions Director (ACSD) to lead delivery of... ...to new opportunities Operate as the ultimate business and...
Full time
Contract work
Shift work
World Wide Technology
Chandler, AZ
3 days ago
Associate Director of Facilities Operations
$75k - $80k
Associate Director of Facilities Operations Arizona State University Campus: Tempe JR122910 End Date: July 10, 2026 Apply before 11:59 PM Arizona... ...dining partner to ensure dining spaces within student services facilities are well maintained and optimally utilized,...
Full time
Arizona State University
Tempe, AZ
2 days ago
IT Service Enablement Lead
Avnet is looking for a Business IT Enablement Manager in Chandler, AZ. This role bridges business needs and IT solutions, ensuring effective service delivery and improved user experience. You will partner with stakeholders to drive IT service adoption, oversee service provider...
Avnet
Chandler, AZ
5 days ago
Traveling Project Manager
...construction projects. This position will fully implement and manage the operation and administration of projects. All activities will be... ...costs relative to the budget and highlights discrepancies to enable improved financial performance. Leads overall project closeout...
Contract work
For subcontractor
Relocation
JE Dunn
Tempe, AZ
5 days ago
Director, Program Management - Client Programs
$114.5k - $213.5k
ADP is hiring a Director, Program Management - Client Programs Do... ...Events, Production, and Sales Operations, this role drives alignment,... ...and client value. Guide and enable distributed content contributors... ...here to provide exceptional service to our clients, and none of that...
Minimum wage
Temporary work
Local area
ADP
Tempe, AZ
2 days ago
Traveling Project Manager- Aviation
...inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the... ...construction projects. This position will fully implement and manage the operation and administration of projects. All activities will be...
Contract work
For subcontractor
Relocation
JE Dunn Construction
Tempe, AZ
5 days ago
Scrum Master - MUST BE IN CST OR EST
...objectives and technical execution. You’ll play a critical role in enabling high‑performing teams, removing delivery roadblocks, and... ...age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected...
Insight Global
Tempe, AZ
4 days ago
Associate Director, Facilities Operations - Services Leader
Arizona State University seeks an Associate Director of Facilities Operations for the Tempe campus. This role is responsible for overseeing facility management and strategic planning for all ASU locations, ensuring operations run smoothly while focusing on the well-being...
Arizona State University
Tempe, AZ
2 days ago
Operation Supervisor
$62.5k - $75k
...Division: Solutions Job Posting Title: Operation Supervisor - 118420 Time Type: Full... ...products in a manner consistent with company service and cost objectives. As part of the... ...Accommodations may be made to enable qualified individuals with disabilities...
Full time
Traineeship
Work at office
Local area
Flexible hours
Night shift
DSV A/S
Chandler, AZ
1 day ago
Operation Supervisor
$62.5k - $75k
...Operation Supervisor Chandler Nearest Major Market: Phoenix The Operations Supervisor... ...in a manner consistent with company service and cost objectives. As part of the DSV... ...Reasonable Accommodations may be made to enable qualified individuals with disabilities...
Work at office
Local area
Flexible hours
Night shift
DSV
Mesa, AZ
1 day ago
Legal and Contracts Manager at iT1 Tempe, AZ
...Ensure compliance with legal requirements and company policies. Identify, assess, and mitigate legal risks associated with business operations. Collaborate with internal departments to provide proactive legal guidance and support. Collaborate with outside counsel as...
Contract work
iT1
Tempe, AZ
2 days ago
Project / Program Manager
$88k - $121k
...display in the world. We design, build and service cutting-edge equipment that helps our... ...the global electronics industry, Applied enables the exciting technologies that literally... ...with Spares Planning and FSO.* Own **operational KPI tracking and reporting** (SO cycle time...
Full time
Relocation
Applied Materials
Chandler, AZ
3 days ago
Associate Manager, Product Operations GTM - Strategy & Operations
About The Team DoorDash Digital Ordering is DoorDash's first software-as-a-service business unit - offering a suite of services... ...solutions, and more that enable merchants (restaurants, grocers,... ...sectors. About The Role As a Product Operations - GTM leader on the Digital...
Hourly pay
Work at office
Local area
Flexible hours
DoorDash
Tempe, AZ
2 days ago
Senior Operations Program Manager with Security Clearance
$150.5k - $237.5k
...Engineering discipline (e.g., Electrical, Mechanical, or Industrial). Minimum of 7 years of experience in program management, product operations, or engineering (a mix of these is highly preferred). Proven track record of successfully taking complex technical products from...
Contract work
ViaSat
Tempe, AZ
4 days ago
Operations Leader
...through district experiences, products, and services. Let’s Go! Own & Commit. We are stronger... ...team who helps ensure smooth daily operations, exceptional customer service, and a safe... ...Reasonable accommodation may be made to enable qualified individuals with disabilities...
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Petco
Gilbert, AZ
3 days ago
Senior Legal & Contracts Manager — Compliance & Negotiation
iT1 in Tempe, AZ is looking for a Legal and Contracts Manager to provide expert legal counsel and supervise the contracts administration process. The ideal candidate will have a Juris Doctor (JD) degree, be licensed to practice law in Arizona, and possess 8-10 years of ...
iT1
Tempe, AZ
2 days ago
Building Automation Systems Project Manager
$67.48k - $115.68k
...at Siemens, we take pride in enabling sustainable progress through... ...customers by combining the real and digital worlds. Improving how we live... ...efficiency. Assist the Operations Manager in contracting subcontractors... ...discharge from military service, and other categories...
Permanent employment
For subcontractor
Work at office
Local area
Immediate start
Siemens Mobility
Tempe, AZ
3 days ago
*SkillBridge Only* Senior Operations Coordinator - Government Asset Management (GAM) - Multiple[...]
...Title: Senior Operations Coordinator – Government Asset Management (GAM) - Multiple Locations Belong, Connect, Grow, with KBR! MUST BE... ...programs. This DoD SkillBridge internship is for transitioning service members within 180 days of separation (with commander approval...
Full time
Contract work
For contractors
For subcontractor
Internship
Local area
KBR
Tempe, AZ
4 days ago
Senior Cultural Resources Project Manager NWRC
...Environmental Policy Act (NEPA) technical services; historic and prehistoric surveys;... ...AAA, BLM, and Region 3 permits as a Field Director or PI. Must pass pre-employment background... ...Reasonable accommodations may be made to enable qualified individuals with disabilities...
Full time
Work at office
Night shift
Weekend work
Early shift
Northwind Group
Tempe, AZ
2 days ago
Event Security Program Manager
$152k - $187k
...powers Waymo\'s fully autonomous ride-hail service and can also be applied to a range of... ...provided over ten million rider-only trips, enabled by its experience autonomously driving... ...Security Consultant: Review event operational plans and provide formal risk-mitigation...
Full time
Local area
Waymo
Tempe, AZ
2 days ago
Assistant Project Manager
...projects. The APM is an integral part of the Operations team and works with internal and... ...project stakeholders Maintains quality service using Company, trade, and organizational... ...Reasonable accommodations may be made to enable individuals with disabilities to perform...
Contract work
Work experience placement
For subcontractor
Local area
Flexible hours
Caliente Construction
Tempe, AZ
9 days ago
Director, Global Operations Control
$285k - $352k
...s fully autonomous ride-hail service and can also be applied to a... ...ten million rider-only trips, enabled by its experience autonomously... ...15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver... ...will report to our Senior Director, Global Operations Center. You...
Full time
Local area
Immediate start
Remote work
Shift work
Waymo
Tempe, AZ
2 days ago
Manager, Banking Operations
..., is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining...
Work at office
Work from home
Flexible hours
Northern Trust Corp
Tempe, AZ
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Digital Operations & Service Enablement. Be the first to apply!