Client Experience Representative

Job Description

Job Description

Customer Service Representative

Pet Care Plus | Chicago, IL
Full-Time & Part-Time Opportunities Available

Love dogs? Love people? Looking for a job that's never boring?

At Pet Care Plus , we're more than a pet care facility—we're a team of animal lovers dedicated to creating incredible experiences for both pets and the people who love them. Every day is different, filled with wagging tails, happy clients, adorable cats, and a team that works together to make every visit exceptional.

If you're energetic, outgoing, organized, and enjoy building relationships with people (and their pets!), we'd love to meet you.

What You'll Be Doing

As a Customer Service Representative, you'll be the face of Pet Care Plus. You'll help create a welcoming first impression while keeping our lobby running smoothly and ensuring every pet and client receives five-star service.

You'll Get to:

• Welcome clients and their pets with warmth, enthusiasm, and professionalism.
• Check pets in and out for daycare, boarding, grooming, and other resort services.
• Answer phone calls from current and prospective clients while providing exceptional customer service.
• Schedule, modify, and confirm daycare reservations.
• Process daycare packages and customer payments accurately.
• Assist retail customers and recommend products that benefit their pets.
• Give engaging facility tours to prospective clients.
• Maintain accurate customer and pet records, including vaccinations and important care information.
• Make outbound calls for confirmations, vaccination follow-ups, welcome-back calls, and special events.

Help Keep Our Resort Looking Amazing

We believe a clean, organized facility creates a better experience for everyone.

You'll help:

• Keep the lobby welcoming, clean, and inviting.
• Stock, organize, and merchandise our retail displays.
• Maintain and clean customer and employee restrooms.
• Keep coffee stations and customer amenities fully stocked.
• Assist with light housekeeping throughout the facility.

Every Day Includes Time with Pets

This isn't your average front desk job!

You'll also:

• Assist with dog park walks and outdoor activities.
• Help care for our feline guests.
• Escort pets safely to and from the lobby.
• Help load and unload daycare play groups.
• Complete individual playtimes and potty walks as needed.
• Take fun, approved photos of our furry guests- if you know social media, that is a HUGE PLUS!
• Participate in community events and represent Pet Care Plus throughout Chicago.

We're Looking For Someone Who:

• Loves both animals and people.
• Has a positive, upbeat attitude.
• Enjoys working in a fast-paced environment.
• Can multitask while staying organized.
• Is dependable and works well as part of a team.
• Communicates professionally and confidently.
• Is comfortable being active throughout the day.

Why You'll Love Working Here

• Work with dogs and cats every day.
• Join a fun, supportive team that truly loves what they do.
• Every day is different—no sitting behind a desk all day!
• Opportunities to learn and grow within the company.
• Employee discounts on services and retail products.
• Make a real difference in the lives of pets and their families.

If you're ready to turn your love for pets into a rewarding career, we'd love to hear from you!

Apply today and become part of the Pet Care Plus family!