Licensed Health Insurance Agent - Remote

Job Description

Job Description

Licensed Health Insurance Agent (Remote - Customer Support & Consulting)

Position Type: Full-Time / Remote (Contract/Seasonal)

Pay Rate: $24.04 / hour

Start Date: October 12

Training: 4 Weeks Paid Remote Training (Mon-Fri, 8:00 AM - 4:30 PM CT)

Schedule: 40 hours/week | Standard Hours: 8:00 AM - 5:00 PM CT (Flexibility required for peak season in Dec-Jan, including potential overtime/weekends)

JOB OVERVIEW

We are seeking compassionate, detail-oriented Licensed Health Insurance Agents to join our team in a non-sales, customer-focused role. In this position, you will be on the front lines providing clear, helpful, and empathetic guidance to members and healthcare providers.

Rather than hard-selling, your goal is to consult with individuals, answer complex benefit questions, and help them confidently navigate their health insurance choices.

KEY RESPONSIBILITIES

• Inbound Member Consultation (98% Inbound): Deliver a seamless, empathetic experience assisting members and providers via inbound calls and emails.

• Coverage & Benefit Guidance: Consult with members to identify the best insurance coverage for their needs and navigate questions regarding claims, benefits, and plan details.

• Outbound Follow-Up (2% Outbound): Make occasional outbound calls to assist members with form completions and application follow-ups.

• Cross-Functional Collaboration: Partner with internal teams, brokers, and third-party entities to resolve complex member issues.

• Accurate Documentation: Log all client interactions, case notes, and follow-ups in the CRM platform with high accuracy and attention to detail.

LOCATION & LICENSING REQUIREMENTS

• License Requirement: Must hold an Active Health Insurance License in your state of residence (Agents holding multi-state licenses will be given priority) .

• Eligible States of Residence: Candidates MUST reside and hold a license in one of the following states:

  • MN, WI, OH, IN, TX, FL, MA, ND, IA, KS, MO, CA, PA, or GA.

• Licensure Support: Additional state licenses needed for the role will be paid for and sponsored! (Note: Fingerprinting may be required for GA and FL residents).

QUALIFICATIONS & SKILLS

• Licensure: Active Health Insurance License (Resident State).

• Communication: Exceptional verbal/written communication and active listening skills.

• Consultative Mindset: Passion for helping people and a non-sales, consultative approach to problem-solving.

• Technical Setup:

  • Private, quiet home office with a closing door (HIPAA compliant).

  • High-speed, reliable home Wi-Fi connection (speed test required during screening).

  • Personal computer required (Keyboard, mouse, and an optional monitor are provided by the client) .

  • Smartphone required for remote multi-factor authentication.

• Software Skills: Proficiency with basic computer navigation, MS Excel, Google Suite, and Five9/CRM software.

WHAT WE OFFER

• Competitive Compensation: $24.04/hr base rate.

• Fully Paid Training: 4 weeks of structured, remote training including mentorship and compliance modules.

• 100% Non-Sales Environment: Purely consultative support and advocacy for healthcare consumers.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?