Operations Supervisor (Director of Operations) - AMIkids Wings Piedmont

Job Description

Job Description

WHY AMIkids?

AMIkids makes a positive difference in kids' lives every day. Many of our kids have faced challenges in school and are involved with the legal system; we are giving them the opportunity to turn their lives around. For over 50 years, we have encouraged kids to make positive changes in their lives.

We seek a Director of Operations to provide leadership to the Youth Care Specialists and direct care Supervisors to ensure alignment with established Program operations policies, procedures and protocol. Provide supervision for youth served in a safe and secure environment. Assist in the management of the day-to-day operations of the Program.

If this "WHY" resonates with you, you may have a place on our AMIkids team as the Director of Operations. Video: We Are AMIkids Website:

What you will be doing:

• Supervise youth and staff in accordance with established policies and procedures, serving as an advisor and positive role model,
• Coordinate daily staffing schedule; ensure coverage is maintained within required ratio,
• Oversee/supervise Program activities and field trips; ensure appropriate youth to staff ratio in accordance with contractual requirements,
• Execute/oversee and adhere to established safety and security policies and procedures; conduct youth and property searches for unauthorized items,
• De-escalate youth altercations and incidents, using authorized methods and notify leadership,
• Effectively implement AMIkids Way (Kids First, Safety, and Family) and key elements of Positive Youth Development (Relationships, Meaningful Participation, Community Involvement, and Challenged & Engaged Programming) and the AMIkids Personal Growth Model (PGM) in all interactions with students,
• Actively ensure all interactions reflect Kids First, Safety, Family, Relationships, Meaningful Participation, Challenge and Engaged environment and Community Involvement,
• Interactions with youth shall maintain an environment that provides a physically/emotionally safe space for youth and effective learning, growth, and progress toward individualized goals,
• Plan and conduct regular staff meetings to include interactive open communication for the dissemination of information,
• Provide on-going training and development opportunities for Team Members, to include continued development regarding effective communication with youth,
• Provide constructive feedback and evaluate performance of direct reports for Team Member’s continued growth,
• May act as liaison between internal and external stakeholders,
• Must possess and maintain valid driver’s license in the state of employment and have a driving record that meets the standards of the AMIkids Transportation Policy,
• Able to complete trainings outside the program when required (may need to travel to other locations).
• Participate in recruiting process.

Education, Training and Experience

• Bachelor’s Degree in Business Administration, Education or related field;
• Minimum one (1) year supervisory experience, two (2) years preferred,
• Preferred one (1) year experience within an educational or youth service program, preferably working with troubled youth,

What's in it for you?
As well as gain an opportunity to make an exceptional difference in kids' lives, AMIkids offers a comprehensive benefits package including:

• Growth opportunities – we pride ourselves on developing our leaders from within
• Health Benefits – Medical, Dental, Vision, & Prescription Drug plan options; Health Spending Account, Company paid Life Insurance and AD&D
• PTO & Paid Holidays
• Wellness Benefits – EAP, Health Coaching, Stress Management Programs, etc.
• Employer Funded Pension Plan, Voluntary 403(B) Retirement Plan, Student Loan Forgiveness Program
• Pet Insurance, World Travel Assistance, Car Rental discounts, Gym Membership discounts, and more.