Manager, Academic Support Services

Purpose and Scope Oversees daily operations of department services, programs, and projects at multiple service locations on campus. Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI. Assesses the effectiveness of department programs and services by evaluating the data and compiling reports. Monitors part-time staff budgets and develops annual budget recommendations to supervisor. Makes data‑informed recommendations regarding adjustments to programs and services. Essential Job Functions Oversees the daily operations of department services, programs, and projects Hires, trains, and evaluates a team of employees, providing leadership, support, and supervision. Monitors team activities to ensure consistent and superior customer service standards are met and to ensure compliance with LSC policies and procedures Acts as lead with developing new services and projects that align to the strategic initiatives identified by the Dean and VPI Creates, analyzes, and utilizes a variety of detailed reports Uses data‑driven information in decision‑making and to provide informed updates to Administration Continuously reviews, analyzes, and evaluates the effectiveness of department programs and services and makes recommendations for adjustments as needed Monitors part‑time staff budgets and develops annual budget recommendations to support services Monitors and controls area resources such as office supplies and equipment needed within the department; submits requisitions and/or reviews and approves/denies purchase requests in accordance with the budget Responsible for other reasonable related duties as assigned. Knowledge, Skills, and Abilities Strong supervisor, management, and training skills Effective communication, interpersonal, and facilitation skills Intermediate skills in computer and database applications Ability to produce and effectively use accurate and detailed analytical reports Ability to successfully manage multiple projects, set priorities, and meet deadlines Excellent problem‑solving abilities Excellent customer service skills Physical Abilities The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, or small parts, or driving an automobile. No special physical demands are required to perform the work. Work Schedule and Conditions Equipment used includes a PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment Interface with internal and external contacts as needed to carry out the functions of the position Work is performed in a climate‑controlled office with minimal exposure to safety hazards Required Qualifications Bachelor's degree and at least five years of experience, or an equivalent combination of education and experience Experience working in academic support and tutoring services Preferred Qualifications Experience tutoring high school or college students Experience working in higher education Experience with academic support services, including tutoring and College Reading and Learning Association (CRLA) certifications EEO Statement Lone Star College participates in E‑Verify. Lone Star College is an EEO Employer. All positions are subject to a criminal background check. #J-18808-Ljbffr Lone Star College