Client Services Representative

Customer Service Representative

Full-Time | Denver, CO

$20-$22/hour + Quarterly Bonus Opportunities

Tender Touch Animal Hospital is seeking a Customer Service Representative to join our AAHA-Accredited, Cat Friendly practice. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families. We're especially interested in team members who are excited to be part of a supportive, team-focused environment.

For more than 30 years, we've proudly served the Denver community by providing exceptional veterinary care while building lasting relationships with our clients, patients, and one another.

About Tender Touch Animal Hospital

At Tender Touch Animal Hospital, we believe outstanding patient care starts with an outstanding team.

Our hospital offers:

AAHA-Accredited small animal practice

AAFP Cat Friendly Certified hospital

Four full-time and one part-time veterinarian

High-quality preventive care, dentistry, surgery, and diagnostics

Collaborative culture with strong doctor support

Loyal client base that values quality medicine and long-term relationships

Our hospital was recently recognized as Best Veterinary Practice in Baker (2026) and received the NVA Best in Show Award 2 years in a row, reflecting our team's commitment to exceptional patient care and hospital excellence.

What You'll Do

Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors' and technicians' time.

Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.

Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.

Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.

Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.

Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.

Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.

Demonstrates a full working knowledge of PIMS procedures and functional applications.

Skills and Basic Qualifications

High school diploma or GED required.

Must have a minimum of 1 year working in the veterinary industry

Must be able to sit for longer periods of time and perform desk work

Must be able to respond to emergencies

Proper telephone etiquette and client service excellence

Excellent oral and written communication skills

Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)

Strong organizational skills with ability to multi-task and still attend to details

Schedule

Four 10-hour shifts

Typical schedules:

7:00 AM - 5:30 PM

7:30 AM - 6:00 PM

Closed Sundays

Closed on major holidays

Half days on Christmas Eve and New Year's Eve

Compensation & Benefits

$20-$22/hour, based on experience

Quarterly incentive bonus opportunities

Medical, dental, and vision insurance

401(k)

HSA/FSA options

Life and disability insurance

Paid time off

Paid sick leave

Paid holidays

Two floating holidays

Annual CE allowance

Annual scrub allowance

Employee pet discounts

Why Join Tender Touch Animal Hospital?

What makes Tender Touch different isn't just the medicineit's the people.

Our team believes in supporting one another, sharing knowledge, and celebrating each other's successes. There is no "that's not my job" mentality here. Doctors, technicians, assistants, client service representatives, and leadership all work together to create the best possible experience for our patients and clients.

When it's time to recharge, our team enjoys relaxing in our beautiful outdoor break area complete with a pond and waterfallor spending time with our beloved clinic cat, Kevin, and resident turtle, Tortellina.

If you're looking for a Customer Service Representative job in Denver, CO where your ideas are welcomed, your skills are valued, and your professional growth is encouraged, we'd love to meet you.

Apply today and become part of an award-winning team dedicated to exceptional veterinary medicine and compassionate care.

Accepting applications until 12/30/26 or until position is filled

Massachusetts Veterinary Referral Hospital