Event Captain

Description Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Event Producer at Five Iron Golf is responsible for delivering exceptional service and ensuring a memorable experience for guests, both during everyday operations and special events. This role involves managing food and beverage service, maintaining a clean and well-stocked bar, and leading the execution of events to create a fun and premium atmosphere. Responsibilities include but are not limited to the following: Deliver exceptional service to guests, ensuring a fun and enjoyable experience at Five Iron Golf. Maintain extensive knowledge of food and beverage offerings; present menus, answer questions, make recommendations, and use upselling techniques. Serve food and beverages in a timely and courteous manner. Use point-of-sale terminals to enter orders and process payments accurately. Manage inventory and order supplies to ensure the bar is well-stocked. Ensure the bar, golf simulators, and surrounding areas are clean and guest-ready. Develop fresh ideas for specials, cocktails, and promotions. Take pride in ensuring guests' enjoyment by actively checking in with them during their visit and promptly addressing any concerns. Maintain up-to-date knowledge of technology, products, and promotions. Follow health and safety regulations regarding food handling, alcohol service, and cleanliness. Verify guests' legal drinking age. Assist with closing duties as needed. Provide an elevated event experience by leading on-site execution, including guest greetings, space preparation, issue resolution, and financial closing. Ensure positive customer experiences and successful delivery of contracted services for events. Manage simulators and event spaces according to contract requirements. Oversee event timelines to ensure organized and timely activities. Train and coordinate with staff in various roles to provide a premium event experience. Collaborate with kitchen staff to ensure food meets customer expectations. Purchase and manage event-related inventory. Support the Event Sales Manager with administrative tasks. Attend weekly meetings to review banquet event orders. Provide feedback to the Sales team to enhance return business. Collaborate with stakeholders to create additional events and experiences for Five Iron customers. Contribute ideas for improving event experiences and increasing revenue. Required Qualifications: Prior experience in managing and/or coordinating events. Server, bar, and/or hospitality experience encouraged but NOT required. Passion for golf and an understanding of the game’s rules are strongly encouraged. Strong verbal and written communication skills. A customer-centric approach with the ability to upsell. Ability to collaborate with diverse teams and work in a fast-paced environment. Exceptional organizational skills. Ability to work flexible hours, including nights and weekends. Ability to lift up to 50 lbs. Ability to obtain proper licensing and certifications for the location. Meet state minimum age to bartend. Benefits (*applies to full-time employees): Health, Dental, and Vision insurance* Short-Term Disability* Accident and Critical Illness Insurance* 401(k)* Meals while working are included for free Pay: $15/hr + tips Job Type: Non-exempt, part time Schedule: Nights and weekends required Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. #J-18808-Ljbffr Five Iron Golf Cleveland LLC