Global Service Commodity Manager (Diesel / Transmission / Driveline)

Global Service Commodity Manager (Diesel / Transmission / Driveline) Global Service Commodity Manager (Diesel / Transmission / Driveline) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Detroit Engineered Products provided pay range This range is provided by Detroit Engineered Products. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $40.00/hr - $47.00/hr Direct message the job poster from Detroit Engineered Products HR-Recruitment Team Lead at Detroit Engineered Products Inc for CAE,CAD,Embedded,Electrical & Electronics (View email address on click.appcast.io) The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills. The Global Service Commodity Manager - Diesel / Transmission / Driveline will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives. The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness. The individual will be responsible for the following: - Champion for the resolution of product issues identified though Field Reporting, & various call center data trends. - Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues. - Primary internal global escalation point to ensure the timely release of pending field actions. - Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy. - Maintain awareness of all field issues impacting the respective commodity areas. - Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes. - Investigate, propose, and implement solutions for issues relating to Fixed First Visit. - Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects. - Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance. - Other projects and tasks as delegated. Employee will need to work cross functionally to provide guidance in field and dealer processes and provide appropriate direction to ensure the successful resolution of product related field issues. The selected candidate must also be able to identify and implement solutions to enhance departmental performance and efficiency. Requirements: · Education: Bachelor’s degree in Engineering, Automotive Technologies or a closely related field · Minimum 3 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders · Minimum 5 years of technical experience directly related to the design or repair of vehicle communication networks, electrical systems, software, body, chassis systems and components Strong understanding of dealership operations, warranty systems, and the dealership technician environment · Strong supervisory, presentation, communication, and writing skills · Self-motivated with a commitment to team orientation · Ability to interact effectively with various management levels · Ability to multi-task and prioritize in a challenging and fast-pace work environment · Ability to deal effectively with a wide range of dealership personnel and field operations staff · Proficient in Microsoft Office – Excel, PowerPoint, Access, Word Preferred Qualifications · Engineering level systems expertise · 5 years or more experience with Dealership and/or Field systems and processes · Existing, positive relationships within engineering and quality organizations · Communication networks, electrical systems, software, body, chassis experience Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service and Product Management Industries Design Services Referrals increase your chances of interviewing at Detroit Engineered Products by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Pension plan Get notified when a new job is posted. 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