Computer User Support - Jorneyman

Cyber, Automation, Systems, Technology and Lifecycle Enterprise Network (CASTLE-NET) Services

USACE OCIO/G-6 has a need for Enterprise Information Management/Information Technology (IM/IT) services. The USACE OCIO/G-6 requires contractor support in the areas of cyber security, data center operations, Automated Information Systems (AIS), Information Technology (IT) network environment operations including hardware and software support, end user device support, digital and analog telephone systems, web services, data/knowledge management, native and cloud-based services, hard wired and wireless devices, and all supporting infrastructure, platforms and applications. Emergency response services are also required to respond and restore services in the event of a disaster. As the IM/IT provider to the USACE enterprise, the OCIO/G-6 mission objectives require 24 hours a day/seven days a week (24/7) operations, monitoring, and response.

Computer User Support - Journeyman

Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Must be a US Citizen. DoD Secret Clearance preferred but we can process for one if they do not have one. Remote position.

Required Skills

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles. Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance. Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively. Must be proficient in remote support tools and ticketing systems and must be willing to travel. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) and familiarity with USACE IT environment and policies is a plus.

• Bachelors - Associate degree +2 years relevant experience, or 4 years relevant experience
• Masters - Bachelor's (or experience equivalence) +2 years relevant experience
• Doctorate - Master's (or experience equivalence) +2 years relevant experience