Automotive Service Advisor - Group 1 Acura Southwest Houston

Job Description

Job Description

Overview

Group 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team!

This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience, working collaboratively, and growing professionally are top priorities. Apply now!

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

• 2+ years of Service Advisor experience with ability to be productive immediately
• Strong understanding of dealership processes and full write-up-to-delivery workflow
• Proven ability to thrive in a fast-paced service drive
• Confident presenting maintenance and repair recommendations to clients
• Strong communication skills with a focus on delivering high CSI
• Highly organized with ability to manage WIP and follow-ups effectively
• Valid driver’s license with a clean driving record
• Must pass background check, MVR, and drug screening

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program