AV & Event Engineer L4

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! See yourself at Twilio Join the team as our next AV and Events Engineer L4. About the job This position supports Twilions globally with their AV and Events needs in a remote‑first hybrid work environment. You will manage and support audiovisual (AV) technology solutions, remote event support, and executive support for industry conferences. Your expertise in AV technology trends, bleeding‑edge tools, and certifications will contribute to the success of our organization’s AV and events initiatives. You will also mentor members of the End User Computing and Operations team. Responsibilities Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems. Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services. Support remote, executive and in‑person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences. Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations. Assist executives and presenters with AV setup and troubleshooting during industry conferences and high‑profile events. Stay updated with the latest AV technology trends, tools, and best practices to keep the organization at the forefront of AV capabilities. Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment. Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions. Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience. Occasional business travel may be required; flexibility is necessary to support business objectives. Qualifications Bachelor’s degree in a relevant field such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience. Proficiency with Mac OS and familiarity with Windows OS for remote troubleshooting. Strong understanding of basic signal flow in conference rooms. Working knowledge of industry‑standard equipment and peripherals (Crestron, Neat, Logitech, etc.). 8+ years of experience using AV and Events software such as Zoom, Google Meet, Microsoft Teams, WebEx, and other platforms. Crestron Certified Programmer (CCP) or Extron AV Associate certification. AVIXA Certified Technology Specialist – Installation (CTS‑I) certification. Certifications for installed hardware manufacturers (Shure, Crestron, Chief, QSC, Biamp). Advanced troubleshooting knowledge of signal flow in conference rooms. Project Management Professional (PMP) certification (relevant for event management). Certified Technology Specialist (CTS) by AVIXA. Strong knowledge of AV technologies including audio systems, video conferencing systems, projectors, displays, and lighting. Familiarity with event‑management processes, AV setup, production, and troubleshooting. Experience with AV control systems and software such as Crestron, Extron, or similar platforms. Proficient in operating and troubleshooting AV equipment and software. Flexibility to work outside regular business hours to support events or executive needs. Experience with remote event support and virtual meeting platforms. ITIL v4 Foundation or similar certification. Google Workplace Certification (or equivalent). Familiarity with ServiceNow ticketing system. Apple Certified Support Professional (ACSP) or Microsoft equivalent. Advanced certification in specific AV technologies (as applicable). Location This role will be based in our San Francisco, California office. Travel Approximately 15% travel is anticipated to support in‑person interactions. What We Offer Working at Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings plan, and more. Offerings vary by location. Compensation Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $51.27 – $64.09 Based in New York, New Jersey, Washington State, or California (outside the San Francisco Bay area): $54.27 – $67.84 Based in the San Francisco Bay area, California: $60.30 – $75.38 Eligibility for Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location. Applications for this role are accepted until July 4th 2026, but may change based on business needs. Twilio is proud to be an equal opportunity employer Twilio does not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other protected characteristics. Qualified applicants with criminal histories and those covered by Fair Chance ordinances will be considered according to applicable law. Twilio also participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr Twilio