Client Services Account Manager

Function

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

What You Will be Doing

A Global Services Account Manager is a sales and services professional that drives service-led complex IT solutions (Managed Services, AI, Professional Services, etc) with our customers and prospects. The role is a sales role responsible for collaborating with direct sales teams and customer executives to lead, win and deliver value added customer outcomes combining Hitachi solutions and offerings. It is also responsible for targeting accounts and developing proactive sales initiatives and campaigns within the region.

As the solution opportunity is identified and explored, the Global Services Account Manager develops an agenda, defines a sales campaign roadmap, and aligns the services and technology components that are needed to achieve the client’s objectives. They work closely with our Global Solutioning team throughout the sales campaign.

Global Services Account Managers are the central point of contact for our clients and sales teams for any complex service sales. 

What You Will Bring to the Team

• 10 years experience in services related sales role
• Demonstrated personal quota achievement
• Identify and close sales opportunities and negotiate commercial terms and conditions.
• Capture, understand and analyze specific customer business issues and demands and translate them into a Hitachi vision and solution.
• Identify Hitachi capability gaps in delivering on transformational services and identify and engage partners to complete solution.
• Author and produce competitive sales tools in the form of presentations, proposals briefs, white papers, etc.
• Act as the subject matter expert for Hitachi services, both externally and internally with the core sales team and delivery team.
• Forecast and maintain sales pipeline leveraging internal sales systems as the opportunity owner and ensuring communication on pipeline status to line management.
• Leverage existing relationships with CIO, CXO, BU heads within a targeted set of regions / accounts to develop deep and trusted relationships.
• Build focused account plans that ensure new business development and maintain account growth.
• Collaborate with other Hitachi companies in developing joint solutions and competitive account positioning, client messaging, and sales plays that effectively promotes the advantages of One-Hitachi.
• Orchestrate Hitachi internal resources and core sales team to drive sales cycles.

As required by the equal pay and transparency acts, the expected base salary for this position is: $101K to $140k. Expected on-target earnings: $170K to $240K.

The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable, and are subject to the program’s conditions and restrictions.

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About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.