Strategic Service Desk Leader
Jobtailor
Jobtailor seeks a seasoned IT Operations Manager to lead and mentor a large Service Desk in Falls Church, combining hands-on leadership with strategic oversight. You will guide desktop support, hardware teams, and VoIP efforts while driving KPI achievement and process improvements. You will develop and update incident workflows, dashboards, and SOPs, coordinating with federal stakeholders to ensure efficient service delivery and security compliance. #J-18808-Ljbffr Jobtailor
Vacancy posted 2 days ago
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