Secretary (OA)

Job Title

Secretary (OA)

Major Duties

Receives, schedules, refers, and contacts members of the staff, agency, and people outside the agency ranging from other government agencies to the general public. Personal contacts include officials, representatives, stakeholders, patients and their families. In many instances exact purpose of contact may be unclear. Responds to administrative problems brought to the supervisor's attention by members of the staff or management officials within or outside the agency.

Screens all calls and visitors, answering most questions and completing most business involving established policy or routine matters without referring people to the supervisor.

Notifies the appropriate subordinate management official of the need for information or recommendation, and either prepares the response or follows up to ensure a timely response by others.

The position involves the performance of non-supervisory office automation work, which requires a strong knowledge of general office automation software and is typically performed using a personal computer.

Coordinates orientation of all new secretarial and program clerical support staff to ensure the administrative and clerical practices and procedures used throughout the facility is consistent with agency policy and the Executive Office procedures. As principal administrative professional, the incumbent is responsible for conducting annual refresher training for facility secretarial and clerical support staff.

Work Schedule: 8:00am to 4:30am Monday - Friday

Telework: This position may be authorized for Ad-hoc telework.

Virtual: This is not a virtual position.

Position Description/PD#: Secretary (OA)/ PD021610

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized