Assistant Manager, Customer Pickup Operations

Job Description

Job Description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

We are on the lookout for a hands-on, results-driven Assistant Customer Pickup Manager to support outbound shipping operations across our warehouse network. The ideal candidate thrives in a fast-paced environment, leads from the floor, and is passionate about delivering operational excellence, shipment accuracy, and exceptional customer service.

In This Role

• Act as a key leader for day-shift outbound shipping execution, ensuring customer pickup orders are shipped accurately, on time, and in full
• Support daily load planning and scheduling to ensure efficient outbound flow
• Monitor shipment SLAs and shipping performance throughout the day, identifying risks and taking corrective action as needed
• Oversee staging, scanning, and loading processes to ensure adherence to established SOPs
• Ensure freight is properly secured, labeled, and handled with care to protect high-value merchandise
• Identify, troubleshoot, and resolve operational issues that may impact pickups, carrier performance, or customer commitments
• Partner with Picking, Inventory Control, Quality, Sales Support, and Transportation teams to maintain smooth handoffs and uninterrupted outbound flow
• Supervise and support customer pickup associates and lead in daily execution activities
• Assign and balance labor based on workload, priorities, and real-time constraints
• Conduct start-of-shift meetings to align teams on priorities, service expectations, and daily goals
• Monitor workflow throughout the day, identify bottlenecks, and take corrective action to maintain service levels
• Promote and enforce company safety policies and OSHA guidelines, including safety walks, observations, and immediate correction of unsafe conditions
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• Experience in load planning, dock management, or transportation coordination
• Strong understanding of shipment SLAs and performance metrics
• Ability to lead, motivate, and hold teams accountable
• Experience working with WMS systems, scanners, and shipping documentation
• Strong problem-solving skills and attention to detail
• Ability to work flexible hours, including early mornings, evenings, or weekends as required

Preferred Qualifications

• Experience in furniture, home goods, or high-value product distribution
• Lean / continuous improvement exposure
• Forklift certification
• Experience managing KPIs such as on-time departure, load accuracy, damage rates, and productivity

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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