Volunteer Coordinator - TMC

Volunteer Coordinator - TMC

Be the Reason Donors Come Back!

Help create exceptional donor experiences, resolve concerns with empathy, and support a mission that saves lives across our community.

Job Summary

The Volunteer Coordinator is responsible for developing, coordinating, and enhancing the volunteer program and related initiatives that support the organization's mission, Service Commitment and operational needs. This role is responsible for recruiting, training, scheduling, and recognizing volunteers while fostering meaningful engagement and a positive volunteer experience.

The Coordinator serves as a key liaison with our volunteer community, manages volunteer communications and assignments, and maintains accurate records of volunteer activities and service hours. Through strong relationship-building and program management, the Volunteer Coordinator helps expand community involvement and maximizes the impact of volunteer contributions.

The ideal candidate is a highly organized relationship builder who thrives in a mission-driven environment, effectively managing multiple priorities while supporting volunteer services and community engagement initiatives that enhance volunteer and donor experiences, strengthen retention, and advance the organization’s mission.

Training for this position will be conducted at our Texas Medical Center facility , where team members will receive hands-on instruction and support to successfully transition into the role and deliver exceptional donor experiences from day one.

Just For You:

• Competitive pay and full benefits package.

• A mission-driven organization where every interaction has impact.

• A vibrant workplace within Houston, TX —plus free parking.

• An opportunity to save lives through kindness, empathy, and service.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect.

• Work to actively create experiences that inspire others to save lives, each and every day.

• Embrace doing it right, making connections, and creating desired experiences.

• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

Essential Responsibilities:

Volunteer Recruitment, Onboarding & Engagement: 35%

• Recruit, onboard, train, and engage volunteers in support of donor engagement initiatives, the Commit for Life program, and the organization's Service Commitment.

• Provide on-site guidance and assistance to volunteers during assignments, ensuring they have the resources, information, and support needed to be successful in their roles.

• Build and maintain strong volunteer relationships through ongoing engagement, recognition, and responsive support to promote volunteer satisfaction, retention and continued involvement.

• Serve as the primary point of contact for program interest and volunteer questions, concerns and assignment needs.

Volunteer Program Management & Coordination: 35%

• Plan, implement, and evaluate volunteer program initiatives that support organizational goals, our Service Commitment and operational needs.

• Identify volunteer opportunities and develop meaningful assignments to maximize volunteer engagement and impact.

• Coordinate volunteer placement and scheduling to ensure adequate support for Gulf Coast Blood operations and donor retention.

• Utilize a service-focused approach to collaborate with operational teams to ensure volunteers are appropriately integrated, supported, and recognized for their contributions.

Volunteer Communications & Community Relations: 15%

• Create and distribute volunteer orientation materials and resources.

• Develop, publish, and maintain volunteer communications, including newsletters and program updates.

• Cultivate a welcoming, service-oriented environment that encourages volunteer participation and engagement. Promote volunteer opportunities and communicate program information to internal and external stakeholders.

Reporting, Administration & Record Management: 15%

• Create and maintain volunteer records, files, and program documentation in an organized and accurate manner.

• Track volunteer service hours, participation, and program outcomes using established reporting systems.

• Prepare reports and documentation related to volunteer activities, utilization, and program outcomes.

• Ensure timely completion of administrative duties, reports and required documentation and support continuous improvement of volunteer program processes.

• Proven ability to follow SOPs, maintain accurate records, and support quality or compliance processes.

• Basic proficiency in applying mathematical concepts such as percentages, ratios, and data analysis to support operational reporting and volunteer activities.

Required Qualifications:

Education:

• Associate's degree in Healthcare Administration, Business, Communications, Public Relations, Hospitality Management, Customer Experience, or a related field; OR

• An equivalent combination of education and directly related experience.

Experience:

• Minimum of 2 years related experience in community engagement or outreach, marketing, or sales.

• Proven ability to deliver exceptional customer service and communicate effectively with volunteers, employees, and leadership.

• Strong ability to manage multiple priorities, solve problems, and make sound decisions in a fast-paced environment.

• Demonstrated success building relationships, navigating sensitive situations, and influencing positive outcomes through professionalism and effective communication. Strong organizational, problem-solving, and critical-thinking skills with the ability to maintain accurate records, follow established policies and procedures, and support operational goals.

• Ability to work independently and collaboratively, adapt to changing priorities, and contribute to engagement initiatives, process improvements, and a positive team culture.

• Proficiency with Microsoft Office applications.

Certifications / Licenses:

• Valid Texas Driver's License.

• Ability to meet Vehicle Safety Program requirements.

Preferred Qualifications:

• Experience in volunteer services, healthcare, nonprofit, hospitality, retail, community outreach or customer-facing environments.

• Demonstrated ability to lead initiatives, motivate others, positively influence team performance and volunteer engagement outcomes.

• Creative problem-solver with the ability to identify improvement opportunities and develop innovative solutions that enhance volunteer experiences and program outcomes. Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.

• Experience utilizing CRM, volunteer, customer service, scheduling, or donor management software systems.

• Bilingual language skills preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may be exposed to blood and blood components as well as other biohazard materials. The work environment is generally moderate in noise level and requires frequent interaction with donors, volunteers, and staff in a donor center setting.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Travel:

15% - Periodic travel to attend volunteer engagements throughout the Houston metropolitan area.

Schedule:

Standard business hours, Monday – Friday, occasional weekends to support volunteer events and orientation training

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.