Service Coordinator

Company Overview Generator Supercenter is the company for all your generator needs. We provide high‑quality models, have factory‑certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is to joyfully provide comfort and peace‑of‑mind for our customers, to be an outstanding partner to our suppliers, to change the lives of our team members by giving direction, respect, and the opportunity for financial growth, and to think and act in alignment with our Creator. Job Description Generator Supercenter is seeking a highly organized and responsible Service Coordinator/Dispatcher to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the office manager with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly. Position Part‑time (20 – 30 hours) Key Competencies and Requirements Verbal and written communication skills Listening skills Problem analysis and problem‑solving Customer service orientation Organizational skills Attention to detail Good judgment Adaptability Teamwork Stress tolerance and resilience Multi‑tasker – able to perform various clerical duties Education & Experience High school diploma or equivalent Proficient in relevant computer applications Required language proficiency Knowledge of customer service Good data entry and typing skills Duties and Responsibilities Scheduling & Dispatching Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls. Prioritize and coordinate service calls based on urgency, location, and technician availability. Monitor technician workloads to ensure efficiency and productivity. Customer Communication Serve as the main point of contact for customers regarding service requests, updates, and scheduling. Provide accurate information about service timelines, job status, and maintenance programs. Handle customer inquiries and resolve service‑related issues promptly. Work Order & Documentation Management Create, update, and close work orders in the service management system. Ensure all service documentation is completed accurately. Maintain detailed service records for warranty and compliance purposes. Parts & Inventory Coordination Coordinate with the parts department to order necessary components for repairs and maintenance. Track part deliveries and ensure timely availability for scheduled jobs. Maintain accurate inventory and usage records. Note: This job description is not intended to be all‑inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Why Work at Generator Supercenter? Be part of a national leader in energy solutions and backup power systems Support meaningful projects that bring peace of mind to customers during power outages Work in a collaborative, growth‑oriented environment Opportunity for advancement in a growing and innovative company We are the largest residential generator installer in the state of Texas and rapidly expanding across the U.S. Come be a part of our team! Apply today to join Generator Supercenter as a Scheduling Coordinator and help us keep projects on track and homes powered when it matters most. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate. #J-18808-Ljbffr Generator Supercenter