Front Desk Representative - FOA Lake Mary

Front Desk Representative - FOA Lake Mary Job Category : Clinic Services Requisition Number : FRONT002784 Posted : May 20, 2026 Full-Time On-site Locations Showing 1 location Lake Mary | FOA 1337 International Pkwy Suite 1341 Lake Mary, FL 32746, USA Description JOB SUMMARY The Front Desk Representative serves as a friendly and professional greeter in the office, preparing the patient and their record to see the doctor. This individual will be responsible for the check in and check out process for patients, obtaining credit card agreements, scheduling follow up appointments, diagnostic testing, and specialty injection appointments. This individual will also be responsible for batching daily collections and reconciling missing tickets. RESPONSIBILITIES Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign‑in sheets are placed in clipboards on the front desk counter. Greeting patients upon arrival by smiling, introducing yourself to and welcoming all patients to our practice. Informing patients of any delays in clinic or wait times. Providing patients with the intake tablet and instructions on how to use the tablet. Assisting patients having difficulty using the tablet. Ensuring the patients have completed all the required intake information. Obtaining and ensuring the patient's photo identification and insurance card(s) match the information in the patient's Athena account. Scan any new insurance cards and email Billing department with any changes. Verifying an authorization is present in the patient’s account in Athena. Ensuring the patient’s insurance benefits have been verified. Collecting all co‑pays, deductibles, co‑insurance, and outstanding patient balances. Preparing all paperwork for the next day’s clinic. Scheduling patients for follow up, diagnostic, and injection appointments. Completing end of day batches. Processing any required disability form payments. Ensuring the clinic runs smoothly by informing Front Desk Lead or Manager of any problems. Contacting transportation on behalf of the patients as needed. Assisting backup for other area of front desk, including but not limited to assisting with work authorization, insurance verifications, etc. All other duties as assigned. EDUCATION & EXPERIENCE High school diploma or equivalent required (preferred) 2 years minimum Medical Office experience PREFFERRED QUALIFICATIONS & SKILLS Working knowledge of a large medical office Excellent written and verbal communication skills Organizational skills and ability to prioritize assigned workloads Knowledge of EMR and PM systems Orthopaedic Solutions Management is a Drug Free Workplace We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr