Front Desk

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park. KEY RESPONSIBILITIES Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophy. Communicate and enforce all park regulations and jumping rules in a personable and professional manner. Attend scheduled staff meetings. Accurately book, change and cancel jump appointments. Operate Point of Sale (POS) system including verifying customer waivers & sales transactions. Acknowledge and greet everyone who enters and leaves the facility. Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation. Utilize park computer with skill and proficiency. Maintain a clean work environment. Actively promote the park, birthday packages, sessions, and retail, as well as programs, promotions and/or discounts available. Maintain positive guest experience by using our SMILES philosophy. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Work without constant direct supervision and remain at assigned post for extended periods of time. Communicate to management any and all occurrences involving staff or guests in the park that require attention. Follow safety and incident reporting guidelines. Provide or perform other services or duties as required by management. QUALIFICATIONS AND SKILLS Must be 16 years of age and have Working Papers. Ability to communicate effectively. Professional, "Altitude" attitude and work. Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment. Computer skills required. Weekend availability is a requirement. Background check will be required before hiring. #J-18808-Ljbffr