Domestic Wires and Security - Senior Product Associate

At Chase, you'll have the opportunity to make a significant impact by shaping the future of how we protect our customers. Join a dynamic team that values innovation, collaboration, and continuous improvement.
As a Senior Product Associate in the Wires, International, and Blockchain Payments team, you will drive the end-to-end delivery of product experience and platform features. You will focus on enhancing customer experience through both user-facing features and platform capabilities, collaborating with a dynamic team that values innovation, collaboration, and continuous improvement.

Job responsibilities

• Collaborate with internal and external partners to identify new product opportunities that align with customer needs and market demands through user research and data analysis
• Seek to understand customer behavior, industry trends, competitive offerings, and emerging technologies to identify opportunities for innovaion and improvement.
• Lead the development and implementation of experience and platform capabilities within the Wires ecosystem
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and identify valuable product features for customers
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets throughout the product development life cycle
• Develop requirements, epics, and user stories to support product development using AI tools
• Consider and plan for upstream and downstream implications, working closely with scrum teams to compile rollout and release plans
• Work closely with LRCC partners to ensure the product features meet with all legal, risk, compliance, and regulatory requirements

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience required
• 3+ years of experience or equivalent expertise in product management
• Exhibit a strong ownership mindset, independently investigating complex problems and driving solutions through execution
• Proven track record of executing end-to-end product delivery for complex, large-scale initiatives
• Experience working with Agile methodologies and AI tools
• Experience in product delivery, execution and end to end ownership
• Experience in fraud, scam prevention, risk and authentication controls in digital flows
• Working knowledge of data analytics and data literacy
• Good technical and platform understanding

Preferred qualifications, capabilities, and skills

• Product experience in the payments or financial industry
• Knowledge of common payments rails and related regulations and compliance requirements
• Experience leveraging AI powered tools and automation capabilities to improve product discovery, requirements development, data analysis, and problem solving.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.