Senior Product Associate, Card Benefits Experience

Job Description

 

Join a team focused on making benefits simple, relevant, and easy to use across digital channels. You’ll work closely with partners across design, engineering, analytics, and operations to deliver measurable improvements customers can feel.

As a Senior Product Associate in Benefits Experience , you help shape and deliver customer-centric digital benefits journeys, translating customer and business needs into clear requirements, prioritized backlogs, and outcomes you can measure.

 

Job responsibilities

• Support product strategy and roadmap priorities that deliver customer and business value
• Lead discovery through market research, customer insights, and competitive analysis to identify problems and opportunities
• Own and maintain components of the product backlog, ensuring requirements and user stories are clear and actionable
• Partner with design, engineering, research, analytics, marketing, servicing, legal, risk, and controls to deliver new features and optimize existing experiences
• Use product metrics, analytics, and research to prioritize initiatives and evaluate results
• Champion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistency
• Define and communicate priorities, tradeoffs, customer value, and delivery impacts to stakeholders
• Author business requirements, define user stories, and support delivery routines within an Agile framework
• Synthesize complex topics into clear updates, recommendations, and communications for stakeholders

• Identify and help mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle

   

Required qualifications, capabilities, and skills

• 3 years of product management experience in credit cards, digital banking, financial services, or fintech
• Strong knowledge of the digital product lifecycle (discovery, ideation, requirements, delivery, measurement, iteration)
• Experience building roadmaps, prioritizing backlogs, and translating customer and business needs into requirements and user stories
• Demonstrated experience writing business requirements and user stories and supporting execution in Agile delivery
• Experience partnering with UX design, research, engineering, analytics, and business teams to deliver customer-facing digital experiences
• Strong analytical skills, including using funnels, KPIs, and customer insights to inform prioritization and assess impact
• Strong written and verbal communication skills, including explaining value, priorities, tradeoffs, and recommendations
• Ability to collaborate effectively in a complex, matrixed organization

• Bachelor’s degree or equivalent practical experience

   

Preferred qualifications, capabilities, and skills

• Experience with consumer credit cards, loyalty, offers, rewards, or benefits platforms
• Familiarity with benefits ecosystems (eligibility, fulfillment, partner dependencies, and servicing impacts)
• Experience with personalization or decisioning (segmentation, targeting, content rules, and measurement)
• Experience running experiments and using iterative delivery to optimize customer experiences
• Familiarity with Agile collaboration tools such as Jira Align and Lucid
• Experience aligning multiple teams around shared platforms, APIs, reusable components, and scalable operating models
• Demonstrated ability to build strong team engagement and cross-functional collaboration

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.