Retail Ops, Analyst II Billi

What You Can Expect As our Retail Ops, Analyst II you will be responsible for but not limited to learning and supporting the products we sell, applicable tax rules, regulatory compliance requirements, and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Analyst will be exposed to and be expected to contribute to key billing functions within independent and cross‑functional team projects. The analyst role should be capable of working with our third‑party vendors, both independently and in a team environment as needed, to provide best‑in‑class customer service for our internal and external customers. This position sits in Houston, TX reporting to the manager, Retail Ops. Manage all retail invoicing and validation aspects for Engie’s Retail C&I customers Act as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues Deliver complete, accurate analysis on complex issues and propose appropriate course of action to the impacted internal and external parties Apply business judgement in dealing with customer issues, billing problems, and data requests Develop strategic data analysis in support of operations and quality improvement initiatives Implement new measures to improve quality control process for outgoing invoices Monitor changes to billing determinants and incorporate into billing process Research and correct discrepancies between our internal data warehouse and external billing system Provide data collection and reporting assistance during internal and external audits Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded Provide cross‑functional support to peers and departments to develop satisfactory end‑to‑end delivery processes Assist manager on various projects that involve system enhancements, product development, market changes Achieve excellence by delivering on key performance indicators (KPIs) Train new team members and constantly review the training materials to ensure these documents are updated and relevant What You’ll Bring You hold a Bachelor's degree in Business, Finance, Accounting or related field, or 4 years directly relevant experience in lieu of degree A minimum of two (2) years of analytical experience in a business environment You have direct billing and operations experience within retail energy markets, including exposure to multiple market environments You are knowledgeable in retail energy operations, procedures, regulatory standards, and the use of tools such as SQL, macros, and MS Access You have advanced PC skills, including proficiency with MS Office Suite and the ability to work across multiple data systems You are detail‑oriented, reliable, and ethical, with strong follow‑up skills and the ability to deliver accurate work with quick turnaround times You are an independent thinker and collaborative team player with excellent verbal and written communication skills This role is eligible for our hybrid work policy; three days a week in the office Must be willing and able to comply with all ENGIE ethics and safety policies Compensation Salary Range: $57,000 – $87,400 USD annually This represents the average expected pay range for a qualified candidate. ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. In addition to base pay, this position is eligible for a competitive bonus / incentive plan. Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location. Benefits At ENGIE, we take your well‑being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer‑paid short‑term and long‑term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. We offer supplemental benefits for full‑time employees that enhance emotional and physical well‑being through all stages of life from family forming to caregiver benefits. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at View email address on click.appcast.io. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. Why this matters to us Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities. #J-18808-Ljbffr