Customer Service Representative Digital Color Department

Description

About ARC Document Solutions

ARC Document Solutions () is a global leader in digital printing and technology services dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA Canada UK UAE India and China we serve more than 60000 customers including some of the worlds most renowned brands.

We are currently searching for a Customer Service Representative to join our Seattle Print Shop team. The successful candidate is someonewho enjoys working in a print environment while building relationships with clients. The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired our careers page to view Life At ARC and to see why employees enjoy working at ARC! Hours: 9:30 AM - 6:00 PM

Duties and responsibilities include:

• Greet Clients in a Friendly Manner as they Enter the Facility

• Process In-Person Phone Email Electronic and Hard Copy Work Orders

• Make suggestions regarding paper binding and other finishing options to meet customer needs.

• Assist with Quoting and Billing Print Projects using MFG Software

• E-mail and/or Call Clients with Questions Regarding Orders when Appropriate

• Assist Clients in Proof Review & Approval

• Inform Customers of Unit Prices Shipping/Delivery Dates Delays etc.

• Follow-up with Clients in Order to Keep them Informed of the Status of their Projects

• Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate

• Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules

• Work Together with Drivers and Courier Services to Schedule Deliveries

• Pack and Ship Finished Orders via FedEx UPS or USPS

• Maintain Office Supplies and Packaging Inventory

• Sell Add-ons and New Services/Merchandise to Clients

• Participate in Training Modules to Update Customer Service Skills Technical Skills and Print Knowledge

• Perform other Tasks as Assigned

Skills and Qualifications:

• Communicate Effectively with Clients and Team Members.
• Ability to effectively promote the products and services of the company.
• Thorough knowledge of materials and equipment utilized in the duplicating/print process.
• Experience in a printing finishing and/or customer service position.
• Knowledge of the printing industry - specifically Color Signage Bindery and Finishing is a plus.
• Ability to quickly learn new software and procedures .
• Time management skills in a fast paced on demand environment.
• Able to multi-task while maintaining quality and accuracy.
• Excellent customer service skills.
• Attention to detail an eye for color and a positive attitude .

Compensation: $22 - $25 Hourly (Dependent on Experience and Qualifications)

Benefits: ARC offers Comprehensive Medical Coverage Health Dental Vision 401(k) with a match Flexible Spending Account Life Insurance Paid Time Off and an array of Voluntary Benefits.

If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to emailprotected and use the words Accommodation Request in your subject line.

We are an Equal Employment Opportunity (EEO) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race color creed religion gender gender identity pregnancy marital status partnership status domestic violence victim status sexual orientation age national origin alienage or citizenship status veteran or military status disability medical condition genetic information caregiver status unemployment status or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.

Required Experience:

Unclear Seniority