Deposits Implementation & Support Analyst

Job Overview Retail Banking Install & Support Analyst responsible for onsite and remote client installation, training, and support for Jack Henry ArgoKeys Deposit solutions. Remote Work & Travel Remote position; candidates must reside within approximately a 70‑mile radius of offices in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Louisville, KY; or Charlotte, NC. Requires up to 50% travel, including nights and weekends, averaging one week per month. Key Responsibilities Analyze the customer’s existing products/processes and consult with customer to map existing system to the JHA product. Prepare the customer for installation, guide them through the installation process, and provide training or support post‑installation. Oversee and perform system set‑up for customer (e.g., parameter set‑up, create job files for processing). Ensure related business processes run on software. Provide software support and guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote. Communicate the customer’s needs and expectations with programmers, other team members and team leader. Maintain effective communication with customers throughout entire project or case. Identify and maintain customer issues, ensure proper resolution, and forward all issues to appropriate personnel. Prepare training materials and documentation for customers and internal use. Perform after‑hours support on a rotating basis. May perform other job duties as assigned. Required Qualifications Minimum 4 years of banking experience in a front‑line customer facing role such as teller, personal banker, or new accounts/onboarding at a bank or credit union. Must be able to travel up to 50%, including nights and weekends. Must be able to work an on‑call rotational schedule as business needs dictate. Preferred Qualifications Associate’s or Bachelor’s degree. Working knowledge of Silverlake. Experience or knowledge in any of the following JHA products: ArgoKeys, CPS, Synergy, Yellow Hammer/FCD, NetTeller/Banno or Synapsys. Excellent customer service interaction skills. Understanding of retail banking platform processes including new customer onboarding, new account opening, customer and account maintenance, and related workflow. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. #J-18808-Ljbffr Jack Henry & Associates