Guest Services Cart Attendant

Job Description

Job Description

Position Title: Guest Services Cart Attendant

Department: Golf

Reports To: Director of Golf and Tennis

Location: Golf Course

FLSA Status: Non-exempt

Position Type: Regular

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do The cart attendant ensures that all golf carts and related equipment meet facility standards, meet and greet guests at the cart staging or bag drop-off area, and provide excellent customer service.

Day to Day Responsibilities

· Greet and enthusiastically provide each customer with the court conditions, directions, and any other pertinent information

· Open and/or close the cart barn

· Prepare and maintain the golf carts for use, including making sure they are clean, fully charged, operational, and prepped for play with tees, scorecards, and pencils

· Assist in keeping the golf shop cooler filled with product

· Maintain cart staging and cart cleaning areas

· Ensure sand buckets and ice buckets on carts are full

· Clean and restock rental sets after use

· Marshall the golf course during busy times as needed

Additional/Overall Skills:

· Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.

· Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.

· Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.

· Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.

· The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

What We’re Looking For

Must Haves:

· Must have excellent verbal communication skills

· Must have knowledge of the game of golf

· Must have a valid drivers license

· Must display a professional appearance as outlined in the Audubon Handbook

· Must be able to work independently and function as a member of the team

· Must have a high school diploma

Nice-to-Haves:

· Previous experience working at a golf facility

· Previous experience working in a setting that requires strong customer service

· Previous experience working in a retail setting

· Ability to play the game

Physical Requirements:

· Must be able to frequently stand, walk or sit for long periods of time

· Must be able to frequently climb, stoop, kneel, crouch, crawl and reach

· Must have close visual acuity in order to operate equipment

· Must be able to work outdoors under conditions ranging from extreme hot to extreme cold

· Ability to lift up to 50 lbs and frequently up to 20 lbs using proper lifting techniques