Product Operations Specialist
Dale Workforce Solutions
Title: Product Operations Specialist
Company: Series C FinTech Startup
Location: New York City, NY (Hybrid - 3 days per week) The Role
Reporting to the Head of Operations, you'll join our growing US Operations team as a Solutions Analyst, supporting customers through platform configuration, onboarding, optimization, and operational support while maintaining strong operational controls and customer experience.
What You'll Be Doing
Your Mission
Deliver an exceptional customer experience by becoming a trusted expert in the platform while maintaining operational excellence, security and client service.
Success in Your First Year
What You'll Need to Succeed
Why You'll Love Working Here
Real impact, continuous learning, collaborative culture, and opportunities to grow alongside a scaling global fintech.
What We Offer
Our Values
We're committed to creating an inclusive workplace where everyone feels respected, supported and empowered to do their best work.
Company: Series C FinTech Startup
Location: New York City, NY (Hybrid - 3 days per week) The Role
Reporting to the Head of Operations, you'll join our growing US Operations team as a Solutions Analyst, supporting customers through platform configuration, onboarding, optimization, and operational support while maintaining strong operational controls and customer experience.
What You'll Be Doing
- Become a product expert, supporting clients with platform setup, configuration, optimization, and ongoing use.
- Provide technical guidance and configuration support to clients and internal stakeholders.
- Resolve customer enquiries and perform solution configuration updates.
- Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
- Support user access reviews and account configuration updates.
- Support UKUS migrations, SSO, mergers, pricing updates and legacy account restructuring.
- Support onboarding, testing, UAT and platform releases.
- Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
- Maintain documentation and meet SLA expectations.
- Follow operational risk controls, verification processes and escalate high-risk requests.
Your Mission
Deliver an exceptional customer experience by becoming a trusted expert in the platform while maintaining operational excellence, security and client service.
Success in Your First Year
- Become a trusted product expert.
- Independently manage customer configuration requests.
- Support onboarding, migrations and platform enhancements.
- Meet SLA and quality targets.
- Drive continuous improvement opportunities.
What You'll Need to Succeed
- Experience in customer-facing, operations, implementation or technical support.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organization.
- Ability to prioritize in a fast-paced environment.
- Strong communication skills.
- Payments, FinTech or Financial Services experience is advantageous.
- Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial.
Why You'll Love Working Here
Real impact, continuous learning, collaborative culture, and opportunities to grow alongside a scaling global fintech.
What We Offer
- 20 days annual leave plus public holidays
- Medical Insurance
- Basic Life & AD&D Insurance
- Employee Assistance Program
- Oliva wellbeing platform
- 2 volunteering days
- $1,000 referral bonus
- Commuter Benefits
- Ongoing learning and development
- Hybrid working (3 days per week)
Our Values
- Confident Humility
- Driven to Succeed
- Tenacious Responsibility
We're committed to creating an inclusive workplace where everyone feels respected, supported and empowered to do their best work.
Vacancy posted 2 days ago
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