Deputy Director

Agency Description The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. The Executive Deputy Commissioner (EDC) for Programs oversees the development, implementation, and evaluation of agency programs and services across SBS program divisions: Division of Business Services (DBS), Division of Economic and Financial Opportunity (DEFO), Neighborhood Development Division (NDD) and Citywide Workforce Opportunity (CWO). The Executive Deputy Commissioner will report directly to the Commissioner and work closely with SBS’s senior leadership team, including the First Deputy Commissioner and Chief of Staff, on all matters related to agency strategy and programs. Duties of the Executive Deputy Commissioner will include, but not be limited to the following: Day-to-day leadership of four program divisions, ensuring efficient and effective operations that meet relevant citywide, agency, and other standards. Oversee implementation of process improvements, efficiency projects, and analysis of key performance indicators to strengthen program operations and outcomes. Foster an internal culture of increased transparency and collaboration. Ensure compliance with all relevant external oversight and internal agency policy and practice requirements across all programs. Align program resources to enhance service delivery and ensure the highest quality of customer service to New Yorkers. Ensure that programs are mobilized to efficiently respond to agency and City Hall priorities. Represent the agency with relevant external partners and work to internally integrate programs across the agency. Provide guidance to the Commissioner and senior leadership on all matters related to program management and strategy. This position may be eligible for remote work up to two days per week, in accordance with the Remote Work Pilot Program established between the City and DC37; however, note that per this program, employees may be required to report to the workplace in person if operational needs warrant. Minimum Qualifications A baccalaureate degree from an accredited college or university and five years of full-time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems, at least 2 years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning; or A satisfactory equivalent combination of education and experience. However, all candidates must have 2 years of managerial or executive experience as described in #1 above. Appropriate graduate study in an accredited college or university may be substituted for the general experience on a year-for-year basis. All candidates must have a four-year high school diploma or its equivalent approved by a State’s Department of Education or a recognized accrediting organization. Preferred Skills Strong organizational, project management, and leadership skills. Ability to organize and drive projects to timely completion – through coalition and consensus building. Ability to actively listen to and synthesize disparate viewpoints into a shared vision. Strong work ethic, attention to detail and a desire to improve the effectiveness and quality of services delivered to New Yorkers. Experience planning, implementing, and managing projects involving diverse stakeholders. Strong interpersonal skills. Outstanding presentation, writing, and communications skills. Outstanding analytic, problem-solving, and creative thinking abilities. Understanding of government rules and processes, including Federal WIOA requirements. Juris Doctor (J.D.). Proficiency with the Microsoft Office suite of programs and Microsoft Dynamics. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr