Human Resources Operations Specialist

Position Summary

We are seeking an experienced HR Operations Specialist to support U.S. HR Operations through Workday Core HCM transaction processing, employee case management, and Tier 2/Tier 3 HR support.

The ideal candidate is detail-oriented, customer-focused, and experienced in resolving complex HR issues while collaborating with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.

Key Responsibilities

• Process employee lifecycle, job, organizational, and HR data transactions in Workday Core HCM.
• Process compensation-related transactions and employee data updates.
• Manage and resolve Tier 2/Tier 3 HR cases and employee inquiries.
• Investigate complex HR issues, transaction exceptions, data discrepancies, and system-related issues.
• Perform root-cause analysis and drive issues through resolution.
• Ensure accurate and timely completion of HR transactions and employee requests.
• Participate in Workday testing, UAT, production validation, and process improvement initiatives.
• Maintain process documentation, SOPs, and knowledge resources.
• Collaborate with HR teams and cross-functional stakeholders to resolve operational issues.

Required Qualifications

• 5+ years of HR Operations experience.
• Hands-on experience with Workday Core HCM and employee lifecycle transactions.
• Experience with an HR case management platform.
• Strong understanding of HR operations and Workday business processes.
• Experience with compensation transactions and employee data management.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities and resolve complex operational issues independently.

Preferred Qualifications

• Tier 2/Tier 3 HR Operations experience.
• Experience supporting HR Operations within a large organization.
• Experience working with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.
• Workday UAT, testing, production release, or deployment experience.
• Experience with process improvement and operational excellence initiatives.

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Equal Employment Opportunity

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

Reasonable Accommodation

NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email View email address on click.appcast.io.

Benefits

Based on employment status and assignment, eligible employees may receive [list applicable benefits, such as medical, dental and vision insurance, etc]. Eligibility and benefit terms vary by assignment.

Other Important Terms

- Applicants must be legally authorized to work in the United States.

- Any employment offer may be contingent upon job-related screening, employment verification and other requirements permitted by applicable law.