Pediatric Administrative Greeter and Receptionist

Job Description

Job Description

We are seeking a Pediatric Administrative Receptionist to join our team! This is a 100% patient-focused role. Exceptional customer service skills and personal willingness to go the extra mile to ensure the highest level of patient satisfaction is required. This role is essential to ensuring the highest level of patient satisfaction as you are the first and last impression of our practice. In this position, you will perform clerical and administrative functions in order to provide exemplary patient satisfaction and drive company success. The ideal candidate for this position has a strong history of reliability, an engaging personality, an unmatched enthusiasm for providing a predictably positive experience, is friendly/helpful, has a positive and outgoing personality, strong work ethic, the ability to effectively multi-task in a fast-paced team environment and have previous patient/customer service and administrative/receptionist experience, preferably in a pediatric or healthcare environment. Candidates that are bilingual, have phone experience scheduling patient appointments and experience using Allscripts, or other EMR's, are a huge plus. Interested candidates, please include a cover sheet or letter of interest highlighting your qualifications when applying.

Responsibilities:

• Provide exemplary patient satisfaction and contribute to high team morale!
• Consistently, warmly and engagingly greet and assist onsite patients with eye contact and extreme politeness and professionalism.
• Understand the importance of customer service and the ability to make a positive impact each day.
• Consistently, without error, verify insurance, collect co- pays/deductible/balances, verify demographics, and schedule follow-up appointments.
• Ability to navigate and document patient information in an electronic medical record. (i.e. EMR, PM, EHR)
• Ensure patient-specific forms are distributed and collected consistently.
• Assist multiple clinicians with various administrative tasks/forms/responsibilities. (faxing, indexing, scanning, seeking referrals, prior authorizations, etc.)
• Execute organized filing/scanning documents/indexing documents into patient records.
• Ability to work flexible hours, some weekends.
• Awareness of HIPAA compliance.
• Plan and schedule patient appointments.
• Qualifications:
• ** 3-years patient/customer service experience **
• ** 1-year Administrative/Receptionist experience **
• Ability to create a positive team atmosphere and positive patient experiences.
• Have a history of stable employment and reliability. 
• Possess the ability to prioritize and multitask.
• Possess excellent written and verbal communication skills, bilingual a huge plus. 
• Strong attention to detail.
• Strong organizational skills.
• Strong work ethic.

\nCompany Description

Proud to serve our community for over 45 years! We are a tight-knit group consisting of 7 providers, 1 Certified Lactation Consultant, and 20+ supporting staff. We have two locations: Midlothian and Powhatan proudly serving and supporting the upbringing of children from infancy through early adulthood.

Company Description

Proud to serve our community for over 45 years! We are a tight-knit group consisting of 7 providers, 1 Certified Lactation Consultant, and 20+ supporting staff. We have two locations: Midlothian and Powhatan proudly serving and supporting the upbringing of children from infancy through early adulthood.