Assistant Operations Support Manager

Job Description

Job Description

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?

Apply to be an Assistant Operations Support Manager today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As an Assistant Operations Support Manager at Horizon, you will…

• Create weekly schedule for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule.
• Obtain coverage for shift needs due to calls offs.
• Approve and cross-reference schedule to time cards and approves bi-weekly payroll of 20+ Treatment Assistants.
• Assist Operations Support Manager in doing phone screens, conducting interviews and hiring of employee candidates. Processes new hire paperwork and works with our Employee Services Department (HR at other companies) with hiring procedures.
• Deliver training curriculum to Treatment Assistants (new hire and incumbent) on the policies, procedures and processes required to be successful working with addiction clients living at a rehab facility.
• Select and/or deliver the appropriate method of instruction for training using the adult learning styles. Methods could include individual, group, self-study, and/or eLearning training.
• Follow up assistance and triage training supporting staff during the onboarding process of 6-12 months.
• Measure, evaluate and track employee’s progress in performing all job responsibilities.
• Provide feedback to manager on the performance of individual employee progress in training.
• Identify training opportunities and suggests methods for improving employee and/or team performance.
• Provide input to managers on training policies and programs and determines training needs based upon: knowledge of identified training needs; department processes; business systems, or changes in products or services.
• Maintain all supplemental training materials and manual to ensure accuracy and the most current information.
• Assist with the creation, implementation, and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations.
• Work on special projects, as needed, when requested by the Operations Support Manager (e.g., creating and presenting supplemental training or workshops).
• Cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!

• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s degree in related field required.

- OR -

• High School Diploma with 2 to 5 years’ experience scheduling, training, or working in an addiction or residential facilities required.
• A clean, valid, NYS driver’s license, and three years of driving experience as a licensed driver required.
• CASAC 2 or higher credential is preferred.
• Broad knowledge of training program design and delivery methods.
• Must be flexible to meet our changing training needs.

Location:

This position is located at our Detox and Inpatient facility located at 6298 Inducon Dr E, Sanborn NY.

Hours:

This position is Monday - Friday from 9:00am - 5:00pm. You may be required to cover Treatment Assistant shifts on evenings and weekends if needed so flexibility is required.

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $62,358 - $67,658. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Stationary posture with frequent standing/sitting alternation.
• Mobility between nearby worksites and within facilities.
• Mobility required involving repetitive wrist, hand, and finger movements.
• Handling light duties, moving objects up to 20 pounds, occasionally up to 50 pounds.
• Occasional operation of company owned motor vehicles.

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.